Dairy Queen Restaurant — Restaurant in Texas

I typically never write reviews, but this experience definitely warranted one. My wife and 3-year-old daughter came to DQ for dinner after picking her up from daycare. Understanding that it was Free Cone day, the waiting times were going to be longer than anticipated. It was a complete mad house in there with people standing in multiple lines and many just waiting around. The left side of the restaurant was a long line of people waiting to get their coneys and the right side were people standing in line trying to order. Luckily the line to order was short b/c most people were confused on where to go as there was no direction. I did witness people upset that they waited in line to get their coneys when they were just trying to order. We proceeded to go to the right line and was able to order fairly quickly (less than 5 min wait time) and also got our coneys quickly and grabbed a table. We waited about 20 mins and we saw a lady bringing out orders and I asked if we needed to go get our food at the front or do they bring it out. She said they would bring it out so we waited longer. Long story short, we waited over an hour and we began seeing people that ordered after us get their food first. I went back to the cashier line and waited so I can talk to them. When I got the front, it looks like they missed our order and she said the drive thru typically gets priority. I told them how are people that ordered after us getting their order first?! We only ordered a streak finger basket and a burger combo, so it wasn’t a huge order. There was some sitting area near the registers so I decided to sit there for a bit hoping that my order would be expedited now. As I was waiting, the cook (whose name is Juan Herrera), came out and pointed at me and said to tell that guy to wait longer. I was in complete shock. Look…I understand that he was probably frustrated being very shorthanded (apparently the only cook on staff that day), but that was totally uncalled for. He continued to curse and raise his voice at me, and we exchanged a few words. In the end, I did receive a refund, but I’m just so upset about how the restaurant handled the situation. We didn’t even get an apology or anything. I do not mind waiting for food or even if our order was missed, a simple apology and assurance that they will get our order out would have diffused the situation. But it really felt like blame was being placed on us due to them being frustrated. All in all, it was an hour of wasted time, and we left starving still (imagine having a toddler w/ you to make it worse). If I could leave a negative star...

Rude!! I ordered a kids meal for my son and I assumed that he would get a treat because the menu that you order from at the speaker says that kids meals come with a treat. I went to the window and the cashier was a young man that was rude and acted as if he was in a rush. He handed my blizzard out the window and said "here". No greeting or anything! Then, I explained to him that my son would like a small vanilla ice cream in a cup. He rudely said Yea, a cone in a cup. I didn't know that was what they called it and as I was trying to explain it to him he cut me off and walked away. Then, another employee- the manager I assume walks over and he is holding the ice cream. He said do you want me to add this. I said, "No, the kids meals come with a treat". He acted as if I was going to steal the ice cream. He started demanding the kids meal bag and I was confused so I asked what he needed. He said I need the paper off the bag. Huh? The receipt? I was looking for it on the bag and I told him that I did not see it. Finally, he explained that he needed the coupon off the bag because the treat is usually for the next visit. Just tell me that and don't act like I am trying to steal an ice cream! Customer Service goes a long way. I see exactly why there are lots of 1 star ratings for this place.

DAIRY QUEEN- PLEASE EXPLAIN THIS FOOLISHNESS TO CUSTOMERS BEFORE HAND. I DON'T COME TO DQ OFTEN SO I DID NOT KNOW. RUDENESS, BEING SHORT WITH CUSTOMERS AND PISS POOR CUSTOMER SERVICE IS WHY I DON'T EAT AT DQ IN...

I had driven thru Oklahoma a few days prior & stopped at a dq for the first time in many years. It was so good I wanted dq again. Imagine my excitement when i found this one . However, it was a disappointing visit. The menu was missing several of the good choices from the Oklahoma location. No A1 burger. I really wanted some yummy chicken & dumplings. Unfortunately, they sold out before I arrived, so I ordered the steak finger basket & a burger combo. 30 to 40 min later, we finally got our food. Without the dipping gravy, it comes with & the burger was made wrong. If they would mention they were out of the gravy, I would have ordered differently. Instead, the steak fingers were not very good, plain & I wasted my dinner funds on a meal I didn't get to enjoy. So my leftovers are still in the fridge waiting on some gravy. I planned to get dessert afterward, but with no good dinner, I had lost interest . Plus, there are no cotton candy blizzards like Oklahoma. Maybe dq is only good in the country. Hopefully, it will be better next time. Otherwise, I guess it may be another few years before I...