This club sucks. Good luck getting any service at this so called racquet club as a member. Don’t waste your $150/month and time joining this club. It focus all its energy to get more money out of your pocket alluring you to participate in more weekly drills, $32/drill+, more cheesy events, coupons, and kids tennis related gifts. All marketing, no service. All words no action. Credit card is required to be registered so they could charge you at will. And then you have to fight for the charges. I experienced this many times at this club. I have been a member at this club at first to get started in drills and to play socially. It was ok then, when Sammy was the owner, but now this club is just not for members. The exercise equipments are outdated and old, lockers and bathroom/shower often locked, tennis courts ground cracked, lights often out, light go out during matches, and always something fishy going on like Smell of weed at night outside, perhaps the neighborhood. Lawn care people cutting and edging grass during play at night seems to be a routine, allergies galore! I could go on… But the worse aspect of this club is the staff. They are clueless: from the new owner, coaches, to the girl at front desk. If I could give the staff negative rating, I would. There are many other nicer clubs near by and in the Houston area. This club offers no play for members. Only on Saturdays they have social play 4.0 for men doubles. Open One court and if you are a 5th player, even though you registered a week in advance as the first player, you could be rejected. I experience this in a humiliating way. There is no communication what so ever. They have no computerized system at all. Everything seems to be old and outdated. No growth mindset at all! Monday to Friday they have no social play for men or women. Only drills to make more money from members. Players have to call each other to make a match and reserve court to play for themselves so it seems this club relies on the members to do everything and be responsible for their own play while they just sit back and collect money. This means that this club is just renting out their courts to you. There are many free courts available through out this area and Houston. Save your money and frustration. You...
Read moreThis club has really gone downhill fast since Sammy Giammalva sold it a few years ago. Staff is obnoxious and the tournaments are poorly run. Many courts are rundown and offer no shade or seating for spectators if you don’t get on the few upper courts. One court has no scoreboard and the far back court is uneven. They allow parents of the kids who coach at Giammalva to cheer inappropriately during matches and make excessively loud noises during matches and definitely are biased to their own during tournaments. If you think you are joining Sammy Giammalva’s club don’t be mistaken. He has no part in this club or the coaching and sold the club but they kept his name to attract players. The staff is very arrogant and rude most of the time. I hate every time my son plays in a tournament at this place. Just a bad vibe all around. We had a membership a few years ago so my son could coach but quickly found good coaches never stay long and they have their favorites and ignore the rest. They often coach in Spanish so if your child does not speak Spanish they feel very left out. Always issues with billing each month you have to call and question. They need to invest some money in setting up shaded areas and more seating because it is so hot most tournaments and you are sitting in the grass with ants attacking you. No way this is an “elite” tennis academy just a money making machine not putting funds back into the club to improve conditions for players or spectators with mid coaches. We only go now for tournaments maybe twice a year and I count the days until my child graduates high school and I don’t have to return this...
Read moreI've lived in Wimbledon Estates for nearly 20 years. A few weeks ago after Hurricane Beryl, when half of the city of Houston was without power, I was driving around the neighborhood desperately trying to get a signal on my phone to see if I could get an estimate for when my power would be restored and using my car to cool down. I stopped in Giammalva's parking lot and had a signal! As I was reading an update from the energy company, a male employee smacking an apple walked up to my car and motioned for me to roll my window down.
When I did he told me I had to leave. I responded that I lived in the neighborhood to which he snapped back, in between smacks of that apple, this is private property. Not the neighborhood. You have to leave. I said that's not how it's been for the last 20 years and he got a smart a** grin on his face and said I don't know. Private property.
Then smacked his apple again.
Now, I understand this is a private business. I understand that on a normal business day I might be causing a traffic jam in their small parking lot. But in a crisis situation, I would think that Giammalva would be more hospitable to their neighbors. I would think that after a hurricane, their empty parking lot would not be a priority. But I guess their priorities are different than mine. If this is how they treated me I don't want to know how they treat their normal customers.
I hope that apple...
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