Jeremiah's Italian Ice — Restaurant in Texas

I was just here picking up a door dash delivery. There were 2 girls working and one looked like the manager who was keeping herself in the back. The other girl was doing her best to keep up with door dash/pick up orders and customers inside the store. I would’ve canceled my door dasher order but it wouldn’t let me so I waited for over 20 min for this customers order. I could see the girl behind the counter get stressed as time passed and not once did the other girl come by to check on her or even help. When it was finally my turn, the girl couldn’t find the DD order and went to get the other girl who came to the front and loudly snapped at her going “You didn’t make this order?” Not in a quiet tone so none of the other customers could hear, then she said “It was right after this order!” And when the first girl was able to find my order the other one ran to the back again with an eyeroll. There were a total of 7-8 people behind me and when I came there were 4 people in front of me. It took me around 30 min. I felt so bad for the girl behind the counter and if that other girl was the manager then shame on you for not even bother to help her or the other customers waiting in line. If she wasn’t the manager or shift manager then she needs to get a write up or fired at this point. I was there from 8:52 and didnt...

If you’re looking for an alternative to places like Baskin Robins or Marble Slab, Jeremiah’s is definitely worth it, maybe even better than those mentioned. The variety of treats between Italian ice and ice cream, and the way they interchange the two on their menu items are pretty amazing; like nothing I’ve tried at other places. This particular location is fairly new, and the staff here is always friendly and extremely helpful and efficient. While the sitting area interior isn’t very big for larger parties or during heavy volume times, the efficiency of the staff and the quality of the product is easy to overlook this. If you download the app they offer a lot of great daily deals with an excellent reward system. If the kids earned a treat or trying to satisfy a sweet tooth, give Jeremiah’s a visit and you’ll be...

Drove 20 minutes with my children just for the cashier to say the manager called and told her to close the store. A customer paid 1 minute before I could order and she claimed the system has been crashing all day. She was very frustrated and anxious. The experience was a 0/10 and I will never be back. I would recommend hiring staff and walking them through different scenarios on how to help customers even in tough situations and circumstances.There was so many different ways that could have been handled. Her body language was defeated and she kept rolling her eyes/breathing hard. She would not give me her name for this review and told me to get out as I was expressing how she was making me feel while understanding her situation. She was very unprofessional, she also added the sign on...