JLB Eatery — Restaurant in Texas

A long review from someone who had given them 5 stars in the past and always enjoyed my experience there. We are very good customer who eat here a lot (take-out, delivery and dine-in). However, it just takes one truly bad experience, to lose a good customer, so I'm changing my review to a 1-star and won't be back. The true test of a great restaurant is how they treat their customers when things aren't perfect, which happened to us.

We are in our 80's and my husband is a veteran with advanced cancer, so it's not easy for us to dine-in as much as we used to, so we were really looking forward to eating there and not having it delivered.

On June 6th, the girl at the counter was inattentive. We aren't very mobile to get up and get items ourselves when we are being ignored. We ordered three dinners, including fish dinners and asked a couple of times for tartar sauce. Finally we asked our granddaughter who was with us, grabbed what we needed from the counter. However, at this point, our food was no longer super hot.

It would have all still been fine, but our shrimp/fish dinners were very greasy on this visit and my granddaughters fish was not cooked all they way through, so she didn't eat it. Not wanting to embarrass my granddaughter, I took the fish to the counter to show them (yep, walker and all). The cook came out and loudly told me in front of other customers (so much for not embarrassing my granddaughter) that is was cooked fine and we just let it get cold (it was cold because she didn't want to eat raw fish). When I asked for the manager, he said he was the manager. When I asked for the owner, who we always have had lovely interactions with, he said he was the owner's son and then told me the fish was cooked just fine and he would be glad to go back to the kitchen to get a raw fish to show me what a one looks like. It was extremely disrespectful.

At this point, I suggested he just refund the raw fish portion of the meal, which he refused. So I went to go back to my table and said that's fine, that we would just pay and take our business elsewhere, at which point he tossed $9 on the counter at me. It was incredibly disrespectful.

Every restaurant has an off meal now and then, but when a customer shares a bad experience, it's a great opportunity to problem solve what went wrong. Was the oil too old or not hot enough? Did it not cook long enough? But that didn't happen.

I thought his father (the owner) would be mortified by such poor behavior and I didn't want to post a negative review (so much for that), so I called several times to speak to him. I was told 3 or 4 times he was too busy or not there. I tried one last time and he was very polite, but rather than problem solve or apologize for an "off" meal, disrespectful behavior or bad experience, he offered excuses for the undercooked fish, poor service, and his sons' behavior. Even worse, he told me that he had gotten the messages, but was too busy running a business to call me back.

So now I understand. It comes from the top. They have enough business they no long need to stand behind quality or customer enjoyment, and they can be disrespectful to an 85 year-old couple, who decided to treat their granddaughter from California to their favorite restaurant. They will do just fine without our business and life goes on. Time to go find a new favorite fish and chips...

When we first entered, Chloe greeted us. She has a great personality and was very nice. We ordered 2 each three piece London and Cajun fish baskets and 1 each one piece London style fish basket. Wow! They where awsome. Mi Chon and Song Chon did a beautiful job at cooking the meals. As you can see the fish was beautifully battered, cooked to a golden brown and to a crunch that held up to the malt vinegar.The pieces of fish where huge, as the one picture with the hand in it shows. The seasoned French fries where crispy and everything is cooked as it is ordered. The three piece fish basket was $11.95 and the one piece was $7.95. Each basket consist of the fish, seasoned fries, mini salad, a very tasty hush puppy and a large piece of Texas toast. We normally go the the Fulsher location and though both are really good I believe that the Peek Rd location might have out done the the Fulsher location. Sorry Fulsher but the size and the way they brown the fish was amazing. The owner at the Fulsher location did say that he was working with his distributor in getting bigger fish pieces. So it looks as if they may have solved that problem. However you can not go wrong at either location. Check them out. Oh, the fried oreos...

Great food and even better service! I got the JLB Burger and it was fantastic, but admittedly too much food. My wife got the bacon cheeseburger and it was amazing. The bacon was cooked perfectly and they gave us a side of their scratch made ranch that was good, too. The entree that I was most impressed with (and that's saying a lot because it was all great), was my 3 year old son's corn dog combo. The fries were really good, but the corn dogs were hand made and completely delicious! My 1 year old loved it too. And if you go, be sure to get the fried Oreos. They are much better than the ones at the rodeo! Everything was...