Las Cascadas — Restaurant in Texas

This place has the rudest hostesses I've ever witnessed in a functioning business. Their rudeness has been on my mind a lot lately as we usually order carryout from here at least 2-3 times a month. Today on this particular occasion, I called to place the order and mentioned at least 10 times that refried beans were not to be anywhere in either meal (fajita chicken chimichanga or carne guisada). I specified it directly for the chimichanga because I know they put refried beans inside of the chimi. Hostess said okay, repeated order back to me, and quoted us ten minutes.

Husband leaves to pick it up. Gets there 15 minutes after the call. Food is not ready. To make matters worse, hostess is rude. When he arrives, no one is at the hostess stand so he takes a seat. Hostess comes back from wherever and begins to organize menus and after a few beats casually looks up and says "yes?" to my husband, as in "what in the heck are you doing just sitting there?" I hadn't even mentioned my poor perception of the Las Cascadas hostesses and I get a text from him saying, "Rudest hostess ever. Someone needs to take her cockiness down a level."

He gets home with the food. Everything looks fine until he cuts into his chimichanga. SURPRISE! There are refried beans in the chimichanga. At this point, I'm incredibly upset, as we drive 15 minutes to get to this location and they've messed up the order. So, I call. The hostess who originally took our order answers the phone and swears up and down that she made the plates and there are not any refried beans anywhere on either plate. I tell her I'm looking straight at refried beans in the chimichanga and she tells me they don't even put refried beans in the chimichanga. Then she tells me to hold on- at this point in time she very poorly covers the phone and proceeds to tell another woman that I placed my order earlier and told her 10 times that beans couldn't be on the plate and now I'm home and I'm saying there are beans on the plate but that's not possible because she put the plates together and saw no beans. She then proceeded to tell the other person to take the call because she couldn't "handle me." Please note, I was not rude at this point in time.

The other person then gets on the phone, I explain the situation. She says the hostess who made the plates insists there are no beans. I say "I'm staring at beans, I'm fairly sure I know what beans look like." She tells me to drive back and she'll make another chimichanga plate. I say no, I live 15 minutes away, she can deliver it or refund the order. She then VERY RUDELY said, we'll only refund the chimichanga. I replied, "I didn't ask you to refund anything else." At that point in time, I hung up.

I couldn't believe both hostesses or hostess + manager were so completely rude.

Long story short- fairly good food with a healthy side of hostess attitude. Not worth it...

First time here and it was very nice place. Seated as soon as we walked in, chips and salsa came out shortly after and drinks followed. My wife said the salsa was good so I know she won't mind coming here again. Looking over the menu they have a large selection of food which was a plus. I got the Carne Guisada and it was very good, the beef tips were large portions and very tender with great flavor. My wife got the Chicken Diablo, which was equally delicious. The bacon was too a crisp but still not crunchy with a sliver of jalapeño. Service was with a smile. I'm surprised I've never come here and also surprised by the quality of the food and the extensive selection of their menu. I will be going back here as there were numerous other dishes I wanted to try such as the Stuffed Avacado and the Alamo Dinner. Highly recommend this restaurant and can't...

Bad service. I order to go for lunch few times a month and few times they miss either cheese or something else! I ordered to go some fajita for lunch today and I asked the girl when I got there is everything is in there and she said yes. I drove 15 minutes to get home to eat and I noticed they forgot the tortilla! Fajita with no tortilla that’s not doable. Well I wasn’t happy so I called and finally talk to someone who can understand me and instead of saying sorry for not getting the tortillas he said come and get the tortilla! Are you kidding me? This place is not doing much business and they will lose my business too. The only reason I went there is because...