Pat's Donuts — Restaurant in Texas

Edit: I went back about 10 days after this review and after getting a response from Pat's about my review. It was great this time and what we've always come to expect from Pat's Donuts. Thank you for going above and beyond, I wasn't expecting anything from my review tbh let alone a response to it, it's good to know that some businesses still appreciate customer feedback and will go the extra mile to make it right.

Usually love this place but yesterday I stopped and got 5 donuts and 4 kolaches and a breakfast croissant sandwich. The donuts were still raw in the middle, I was charged for half a dozen mixed donuts and only order 5, that’s not half a dozen, and I was charged for a long John which I didn’t even order. Idk what’s happening here but I’ve frequented this business often over the years and never had this kind of experience until yesterday. I’m not sure we are going to be choosing pat’s anymore when we want donuts and kolaches because of this. I’ve seen a lot of new faces recently and maybe people haven’t been trained properly or something but this definitely left a bad taste in my mouth, no...

Saturday at 9:30 and after waiting in a long slow line for 20 minutes they ring me up, take my card and money then don’t have any plain glazed or chocolate glazed or donut holes. Maybe tell me before you wrong me up next time. Then she says you can wait 5 min if you want. I say oh okay they will be ready in 5 min? She says I don’t know, they have to make the dough and there is a really long line behind you. I just got a refund and left. My suggestion is Do Better People! Burger places don’t run out of hamburgers at their busiest day and time. Won’t be returning. Donut shop on every corner so we don’t need this type service. I waited my time in the line to be blown off and rushed through. Thank goodness I didn’t do as she said and wait 5 min for donuts when they weren’t even going...

Update: The experience of going to Pat's has been downgraded. In the past, you waited in line (inside our outside), gave them your order, gave them your credit card and you got your donuts. It was as efficient as it could be. Paying usually took less than 15 sec. Now you get the dreaded tip machine, oh and now you need to sign, oh and while we have you how about a survey? I feel betrayed. Their food is still good but I tend to avoid places that do business like this. E tu Pat? Pat's is an institution in these parts their donuts and kolaches are fantastic and always fresh the parking can be a real problem in the morning the drive-thru backs up and cuts off the parking lot and Spills out onto the street but that is a sign of how good it is people are...