Sabores Venezolano #2 (Eldridge) — Restaurant in Texas

Esta mañana tuve una experiencia muy desagradable en su establecimiento cuando fui a desayunar con mi sobrina. Pedimos empanadas y café con leche, pero al momento de pagar, la señorita que nos atendió nos informó que mi sobrina no podía estar en el local con su termo. Le expliqué que el termo contenía agua, pero ella insistió en que no estaba permitido entrar con ningún tipo de bebida.

Hoy cumplo 14 años viviendo en este país, y Sabor Venezolano fue uno de los primeros negocios que conocí, cuando apenas tenían un carrito en Westheimer. Siempre tuve una buena impresión de ustedes, pero esta experiencia me ha dejado profundamente decepcionada. Es la primera vez en todo este tiempo que me niegan la entrada a un restaurante por llevar un termo de agua.

Nos fuimos del local muy molestas e indignadas por el trato poco profesional y cortante que recibimos. Quisiera recomendarle a la gerencia que reevalúe esta política y la forma en que el personal comunica estas restricciones, para evitar seguir perdiendo clientes valiosos.

This morning, I had a very unpleasant experience at your establishment when I went for breakfast with my niece. We ordered empanadas and coffee with milk, but when it was time to pay, the young lady who served us informed us that my niece could not be in the restaurant with her thermos. I explained that the thermos contained water, but she insisted that no type of beverage was allowed inside.

Today marks 14 years since I moved to this country, and Sabor Venezolano was one of the first businesses I discovered, back when you only had a small cart on Westheimer. I always had a good impression of you, but this experience has left me deeply disappointed. It’s the first time in all these years that I’ve been denied entry to a restaurant for carrying a water thermos.

We left the place feeling very upset and indignant about the unprofessional and curt treatment we received. I would like to recommend to management that they reevaluate this policy and the way staff communicate these restrictions, to avoid losing more...

i just called them to order empanadas and the girl that picked the phone said they don’t take orders over the phone. like, since when? bc the other 3 times I ordered i just called them and picked them up. i always order when i’m at work i don’t have the time to go there and wait 15 minutes for you guys to fry the empanadas, this doesn’t make sense. what restaurant doesn’t take orders over the phone? if you guys had them ready then that’s different why i client that is at work needs to waste their break time waiting for the food instant just picking them up. i’m not going...

I got the green plantain patacon for the protein I selected shredded chicken added avocado and added mozzarella rallado. It was sublime. Didn't need the cheese. Dulce arepa is sweet and has white cheese, anise, and is very fragrant. I was confused and thought the dulce arepa had dulce de leche and there was none. Still the dulce arepa was superb. I got the Amarillo arepa it's a yellow cheese or cheddar cheese arepa. I added queso Guyanese and extra yellow cheese. That combination made it delectable. the milhojas was lackluster. I love...