Spinners — Restaurant in Texas

My first trip to Spinners. The good: chill, urban/hip hop vibe, Cajun influenced menu. Clean restaurant.

I came here for the turkey legs. They arent stuffed, but you get either dirty rice or mac and cheese covering it. Mine was the seafood (which was crawfish tails) Mac snd cheese turkey leg. The flavor was wonderful! Chips and salsa were GREAT! Staff was very friendly and you can tell they care about the product they serve.

The bad: There were two people there when my buddy and I arrived. We waited about 25 mins for our entrees. I expected them to be hot. They werent. The Mac and cheese was luke warm for a minute and by the time I had taken 3 bites, it was room temperature. The mac and cheese was not moist either. It was with overcooked or old. It tasted fine. I never mind waiting for fresh food - the Mac snd cheese shoulda been hot. My server did insist on bringing me more but I wouldn't allow it - I didn't wanna make a BIG deal out of it but next time it best be hot.

I cannot wait to go back!

EDIT: Been a few times. Don't go here for anything but the turkey legs!

I've gotten the fried fish meal that comes with fries. One fairly small pc of fish. Overpriced really.

I heard they have 70¢ chicken wings on Mondays and Tuesdays (?) So me and a couple friends came for that. I ordered 10 plain and 10 BBQ. The BBQ was decent, the plain have zero flavor at all. No salt, no pepper. Nothing. Thankfully I ordered bleu cheese dressing to dip them in. Um except the small container that the bleu cheese dressing can in was only half full and it was $1 extra. And they confirmed that this was correct. Hell I was offended. Cheap wings are one thing. But the gouging was too...

We had never been to Spinners before, but we’lI never go back after the poor customer service experience. While waiting in a huge line at Whataburger, a lady approached us with a menu and claim of no wait. We’re always willing to try something new, and the menu looked good. Even more impressed she walked down the road seemingly to help folks out with the lack of restraints open. Big mistake!

The place was small, but did have free tables. We stood at the counter a good 5 minutes before the staff member at the bar even acknowledged us. She seemed pleasant enough once she finally took our order, so we let it go.

Order was placed at 6:07pm, (time stamped on receipt) and after an hour of waiting with zero communication about the status of our food, we went back to the register to request our money back. Conveniently, as we were waiting for the gentleman to process the refund, they brought the food out, and staff seemed confused rather than apologetic that we were still refusing it. Had someone at least communicated a slow wait or status at some point during that hour, we might have had additional patience. Worse, not 1 of the 3 staff we interacted with offered any type of apology.

So what initially started as a very impressive enterprising opportunity, ultimately turned into a complete dud in execution. We most likely could have remained in line at the drive thru, gotten home, and finished eating; in less time than we wasted waiting on this...

Called a week in advance to see if I could make reservations for a group of 15-20 people for a Saturday night for my bday. Spoke with Bri and she said that I could do it…she took my info down and said to give her a call back a day or two in advance to confirm. I called back on Thursday and spoke with Bri again to confirm for Saturday with all the same details. She assured me that she had taken down my reservation and would provide me with two tables for my group. I saw on the website that the kitchen closed at 10 so I asked her if my group would be able to still order food since we were coming at 1030 pm and again she assured me we would because they stay open til 2am. Saturday night my friends and I drive all the way from Killeen just for Bri to say that they don’t do reservations and she never spoke with me about any reservations and they they had their own party going on so there were no available tables. She tried to act like both conversations with me never happened. We were looking forward to spending the night there but the lack of honesty and professionalism from Bri was ridiculous. We ended up going to Dave and Busters so we were overdressed but luckily we were able to get a table to accommodate us even with such a huge busy night. I will never patronize Spinners again due to the poor customer service at such an expensive place with...