Starbucks — Restaurant in Texas

Terrible experience, I went seek my complimentary rewards refill after spending over $10 bucks, the “manager” who said her name was Carmen, walks up in a blue shirt, dirty hat no apron or name tag, and says the rules changed and we don’t do that, and I said this is a corporate location and the policy takes affect in February on the 13th so we as members are still able to utilize the rewards… her response was rude and condescending in tone and said that her store manager who she named a Brittany prever said this is how she runs “her” store and I said I will call corporate and confirm but I’m sure I’m right on this issue and she said to eight ahead and smiled and said she was giving me the energy she gets… this isn’t customer service, this isn’t professional, and this isn’t facts on her end, just wanted everyone who sees this to know who they’re...

This is the 5th times I’m being disappointed at this location. I live 10min from here and I always order my drinks from home before I get there so my drinks is ready to go. I’m a registered nurse and being late is not an option. Mind u I always tip bc I know it’s not easy to make money but Good customer service matters. They don’t care about customer service at all. Emily was rude after I asked about my drink that’s I ordered 15 min ago. I don’t recommend...

This is my second time in a row that I’ve visited this location and they’ve messed up both times. I mean they couldn’t even get an iced caramel macchiato right. No caramel, drink filled halfway with creamer. Not to mention how rude their manager was. The other day I ordered inside the store and witnessed her talking very disparagingly to her employees. It’s no wonder all the staff look miserable working here. Please get this...