Wilma's Famous BBQ — Restaurant in Thornton Township

My friend and I visited the location at 17 N. Wabash Avenue in Chicago on the 2nd floor. The first person we came in contact with to let her know we had reservations was quite curt. Once she walked us to an area we didn't want to sit at she took us of course to another area located by the windows. The tabl as well as the chairs were dirty so, we asked her to please clean them if she was able too do so. She half cleaned the table and didn't touch the chairs at all. At that point I was ready to leave but I saw a gentleman behind the bar who I was going to ask if I could have something to clean the area myself. He said give him a minute and he would be right over, he never came. Now it's about ten minutes or more then our server who was so pleasant made up for the fact how everything else was going. Because of her we decided to stay. BIG MISTAKE. Half of our food arrived cold, the charge of $5 for a soda with no refills, no items as pricey as the food was had no side, oh French fries. Child please, plus a gratuity charge was added to the bill but we were never informed of it by our server or any of the other staff. I had the pork rib tips which were tough because they should have been cooked at ten to fifteen minutes longer. My friend and the turkey tips which were much better along with the macaroni and cheese which should have been thrown straight in the garbage disposal. While I understand that businesses have trials and errors when first opening, they should also put there best foot forward in every area. If you never ran a sit down restaurant, have a night for just people who are also in your profession and build your establishment up fro their negative and positive feedback. Customers should always, always be informed by the staff of a gratuity surcharge. And physical menus should always be available for customers, not just digital ones as all people are savoy enough to use such, especially senior citizens. I don't think I would recommend this establishment at this time to anyone. Who ever they have as an consultan if there is one is truly setting them up...

I came in Wilmas BBQ on 2/07/2025 it was very Unpleasant , and Unprofessional. I Ordered a Tip and Wing combo that was at 9:22 pm I patiently waited around 20min or So three ticket numbers were called. One was mine All the employees at the Counter walked away as me and two other Customers walked up Another Employee walked and helped a Lady I Showed her my ticket she said it's not ready. Five Minutes Later the lady comes back with my food. And Says they gave her the Wrong Order . Which was My Food.

I asked the Young Lady about my food in a Nice tone She replied to me And another Customer I am About to Clock Out. I'm watching people that came in after me leaving with their food! No apology , about the era On their part I'm standing there very pissed . I'm Seeking Now for a Manager I was With Someone and they decided to take my Receipt. I Suggested my Money back. When Given My Food all they said was we gave it to the wrong person. I have Never been impressed with Wilmas Customers Service and presentation. Just Like last night there Employees always seem to have an attitude , Confused , Nonchalant about Work Environment . I have Ordered on line I come in same Mentality . Employees Laughing and Joking with Friends that come in and Not making sure the shift is moving.

Remedy: is there needs to be proper training for Staff on Customer Service No one should be told I'm about to leave to a Customer Who heard there number called and you gave it away. Let's Find Someone to help You! Sorry we gave your food away it was Our Mistake Would Like your Money Back ? Would You like to See a Person Higher than Myself ?? Job Responsibilities Should be Enforced Employees Should be Attentive of Surroundings and everyone leaves with a Great Experiences.

I HIGHLY NOT RECOMMEND Wilmas BBQ for any Experience , Walking In of the Street, Any Birthday Party, Sunday Dinner , Or Church Affairs , I have given this Establishment , Several chances and also very close to one Of the Elders of this Family But You'll never see me...

I added some pictures from my second visit yesterday. The chicken wings, lunch version,and large turkey tips were delicious,and very filling. The Tuesday special large turkey tips was enough for several servings.

Well yes, I finally tried Wilma's BBQ. I placed my order online for lunch so I can just go pick it up. I get there. They're working on the parking lot so it took me a little bit to get a park spot because the parks were limited, and me trying to park is another story. I needed to order some baked beans because it wasn't part of the online order so I let them know that I was picking up and they told me to go to the register to pay for the beans. My order was ready. I drove home and open the goodies and everything looked great and delicious. I got the lunch specials: chicken wing special with fries, pork hot links with fries, and a small rib tip with fries. Everything came with a slice of bread. The only thing when ordering online it does not give you the option to order side orders or to order sauce on your chicken. So make sure you you pick up some sauce before you leave. The chicken was fresh. The fries were delicious. The tips were cut great. They were the perfect size. The hot link was great. You only get one for lunch so be aware of that. I purchased all of this for about $22. Great bargain! If you haven't been to Wilma's you need to go. My husband said the barbecue sauce reminded him of BBQ Kingdom restaurant that was on 5100 West on Madison Street in the Austin area. The place we grew up on had some of the best barbecue, but is no longer in business. I will be trying the turkey tips on my next trip. You want some good old barbecue? This is the...