Papa Johns Pizza — Restaurant in Thornton

Saw I had Papa Dough or whatever they call it saved up so I order a pizza as one does from an establishment such as this, for carry out. Pickup the the pizza, get to the car give it a quick glance because 98% of the establishments in the area get a dang order right. Looked correct. Get home open and the first thing I noticed is the pizza is made terribly! Ordered some toppings on one side a few different toppings on the other. They cut it so bad that it only left 2.5 pieces of one set of toppings. I inspect it further and notice it’s missing most of the toppings in the side with the 2.5 pieces! Come on!! I start calling the store. Pressing 5 to talk to a manager it rings and it rings and goes silent then hangs up. I’m calling for 15mins with the same result. So I have to drive all the way back to the store. Tell them the issues and they start making my pizza. I wait. As I’m waiting I over hear them and the remake they did that one wrong too! And had to start over again!! At this point the manager comes up and asks if I want a drink while I wait? No thanks. As I continue to wait the manager somehow is now getting calls cause some called in and I over hear that they screwed up their pizza too!! And they’re gonna deliver another one!! I’m pissed after hearing and seeing this! Finally the pizza done the manager hands it to me and… nothing… I say so that’s it? Yup he says. They offered me nothing!!

I will never order from here again! I advise you to do the same. They WILL mess up your order. If you do dissect your pizza as soon as it delivered and if you pick it up do it in the store. But I would avoid the terrible...

My husband ordered pizza this evening and guy told him on the phone the specials for a xl up to 5 toppings for 12.99$. Pizza got here and noticed it wa a large, he went back and forth with the delivery guy arguing that it was supposed to be a xl. Delivery guy tried calling the store and didn’t know his correct locations phone number and didn’t even know his managers phone number aswell. My husband finally dialed the location we ordered from to talk to a “manager” named Ryan. He continued to argue with my husband and on top of that was completely rude by saying “ I’m not going to go back and forth with you”. As a “ manager “ he should of first off been patient with my husband with as frustrated as he was and hear him out and then offered money back or a credit. My husband finally told him to give us the money back for the pizza and we will never order from this location again. Ryan continued by saying that’s perfectly fine and didn’t say anything about us returning in the future like he could really care less. This location needs to do better training for their mangers or find Better candidates with better customer service...

Several months ago our Family has decided to do Friday Evening Pizza Party. We have chosen this particular Papa John's location as it is near to our home. EVERY Time we have ordered our meal at this location we have been beyond pleased. Delicious, Yummy, Scrumptious pizza and bread sticks each and every time. My main reason though for this review is that I would be remiss if I neglected to Sing The Praises of the two employees that we have been fortunate to purchase pizza from. Adriana and Zephery are nothing short of Exceptional, Wonderful, Outstanding and Completely TOP-NOTCH !! They truly go Above and Beyond to make sure the customer is pleased and satisfied. Seems to me that they ensure in doing so because They Care! Both of them show Extraordinary Work Ethic and from what I've noticed that it improves their days after receiving compliments and smiles from not only us but surely from many others as well. You definitely have a tried and true customer in me/us. I look forward to seeing them on Friday afternoons. Thank You for your time and customer service, and...