Carpet Mill Outlet Stores - Thornton — Local services in Thornton

I normally never leave any reviews, but I feel that I needed to post how awful my experience was with them. The only reason I put 1 star is because I couldn't leave a post without a star. If I was the owner of this company, I would fire Jasmine and the other worker in the store. I can't believe how Jasmine thinks it's OK to hang up on a potential customer and to treat me the way they did. UNBELIEVABLE!!

I have never been treated as badly as I was with Carpet Mill. I went to the Arvada store and had a horrible experience. The girl sitting at the front desk by the door was there by herself. Every question I asked her, she replied with "I don't know " I had a voice-mail from Jasmine who is the manager at the store leave me a voice-mail that she would honor our previous quote. I went to the store and once again Jasmine wasn't in the store. She had gone home to let her dog out. The girl at the desk once again didn't know anything. When Jasmine came back she helped me. Jasmine wrote up the sale and took my credit card. The credit card machine was down. Jasmine told me she would call me when the machine was up so I could come back to make the payment. A few hours later, Jasmine called me and told me not to bother coming back to pay for the carpet. Jasmine said they didn't want to do business with me. She told me that I made her employee feel uncomfortable. Jasmine said the other girl has worked for the company for 6 months and has never had any problems before. I don't understand how asking questions about my quote or asking about different carpets is being rude to the worker. I went to the Thornton store and they weren't much friendlier. The manager Mark, staying in the back of the store at his desk. Eleonor help me write up the order but she wasn't the friendliest either. I was frustrated with the whole incident. I was told my carpet would be delivered on April 5th and someone will call me to set up a time. I did receive a call from Tim who was polite, he wanted to bring me the carpet that Friday before the 5th. I told him that I needed it delivered on the 5th of April. Tim told me he would call me back. A week went by and never heard anything. I called the Thornton store on Tuesday to verify that the carpet would be delivered on the 5th as promised. Mark answered the phone, when I asked about the delivery he said he didn't know that I would have to talk to Elonor. You would think him being the manager he would be able to find out about the delivery. Eleonor called me back and said that she left a message and email for Tim about the delivery. It is now 6 hours later and still no phone call about when they will deliver the carpet. I feel like I'm the one who was treated unfair not the employee that didn't know anything. I went to the corporate office and spoke to someone about everything that happened. I was able to cancel my order and get a refund. Just a warning, if you have questions about the stores carpet, pads or deliveries be careful you're not told how you're making the sales person feel uncomfortable. I guess you're supposed to walk in point to what you want, ask no questions and hand them your credit card hoping they will do business with you. What a horrible experience. I would never buy from them or refer...

In Dec 2016, Carpet Mill Outlet in Thornton, came to our home to measure for new hard wood flooring where we had carpeting (1/2 of our main level was carpet and 1/2 was existing hardwood floors). This visit was important, as we wanted to make sure to match our existing hardwood floors. The rep. said our existing hardwoods were White Oak...and that they had the White Oak in stock, but was a darker color. We were OK with the darker color, as our intentions were to eventually refinish all of the floors at a later date...so we went ahead and paid $3000 including install. In February 2017, we contacted a company to refinish all of the hardwood floors, and on April 5th they started refinshing all hardwoods to match. During the sanding, it was discovered that our old existing hardwoods were NOT White Oak, but Red Oak...and the installed wood by Carpet Mill had started to buckle in many areas...which was occurring because the wrong size staples were used...some boards had only 1 staple or were not stapled at all, and no glue in many areas (3/4" hardwoods need a certain size staple, and should be stapled every 6" and glued). At this point, in the middle of refinishing, we were left with no choice but to totally tear out the hardwoods installed by Carpet Mill ($3000) and purchase new hardwood (not from Carpet Mill Outlet)! We went to Carpet Mill Outlet in Thornton showing pictures we had taken, we kept the old wood, and that our contractor would testify. The Carpet Mill rep admitted he didn't know the difference between Red & White Oak, however, concerning the improper install..."they would not stand behind the install because it was over their 12 month install guarantee...and they said had we called within the 12 months they would have come out to the home to fix the floor". Well...we had NO WAY of knowing this until we started refinishing!!! So, buyer be aware!!! Sad but true...a costly learning...

When we built our home, 15 years ago, we chose the cheapest base carpet, thinking we’d replace it in a few years... We finally have, so this was a big step for us. Carpet Mill was actually the first place I looked before checking others, and I ended up returning and getting one of the first things I saw. Justin was really helpful and informative. We needed a “Pet Guard” product and Justin explained the differences and advantages. He came to measure the space personally, and his measurement was about 80 sq. ft. less than another vendor had measured, so that represented a substantial saving. He also came a second time the same day to show us some additional color samples we had requested. The only hiccup was that on the day of the scheduled installation, no one showed up or called. I called Justin and he checked and found out there was an unspecified problem with the installation crew, but they could still come. When they were not here by 1:00 PM, we cancelled for the day, but then the leader of the backup crew called and said they could still make it. We decided to wait for the next day and he was able to accommodate that schedule. They arrived on time the next day and completed the work very efficiently. At this point, the installation appears to be first rate and we are very pleased with the product and workmanship, so the 1 day delay is not a big deal. We do wish someone would have called and let us know as that day was pretty much wasted for us, but all’s well that ends well, and the product and service have otherwise been great. I would...