Panda Express — Restaurant in Thousand Oaks

Honestly, this is the worst Panda Express I've ever been to. To the point, I refuse to eat Panda anymore when near work by this location. More bad experiences than good. Same story. My love for Panda has been giving this location chance after chance for several years. Ordered food in person tonight, and just as always, there wasn't enough food there to make a simple plate. They had me pay up front after asking what entrees I wanted, and then I sat for 15 minutes waiting for them to update their food portions to serve myself and everyone else standing in line, and those that continued to pile in. Under normal circumstances you see the food they serve you, however when you're asked to sit and wait for them to catch up with making the food, you don't see them serving your plate. After over 20 total minutes of sitting there, my name was called with my food bagged. Not only did they not get the order right, but they proceeded to give me 5 whole total pieces of orange chicken with no sauce on them (bone-dry), and beef and broccoli which wasn't what was ordered. They then in turn just piled up the chow-mein to fill the plate. I tried to callback to let them know, but no one answered the phone for the last 40 mins they were open. Being completely transparent, the workers were extremely nice and pleasant, however that doesn't make up...

A formal compliant has been filed with the County of Ventura Environmental Health Department. Wednesday July 19th, 2017 I witnessed your staff at the 1744A N Moorpark Rd, Thousand Oaks, CA 91360 location take chow mein from an already prepared container (with meat and other food) back into the bowls under the warmers. This food is contaminated, what if it came in contact with peanuts, then the given to someone with a sever allergy. This is a serious matter, that your staff doesn't seem to understand.

When I confronted the manager, George he did not seem to understand why this was an issue. Then a second employee Maryann, gave me nothing but attitude and eye rolling when I asked for the store number. I repeatedly asked her to write it down for me. It was not until Bernardo stepped in and wrote down the store number.

This was the absolutely worst experience at one of your locations. The lack of training for your staff and the lack of customer service was astounding. My friends and family loved Panda, but if this is the behavior and training you encourage then you won't find me in a place that doesn't...

I returned to Panda after not going since before 2019 because I was tired of wasting food because it's paired with items that disagree with me. I was thrilled to see Beyond Orange Chicken offered, because I dislike dark meat and that's in the regular orange chicken. Now this location has gotten rid of the Beyond chicken. It's been replaced with pepper Angus steak ... Not even another chicken option, and a spicier pepper option. Just very inconsiderate, no warning the item would no longer be available. I don't kid around when it comes to food. Now I'm hungry and angry (yes, hangry). I'm deleting the app and I'm done. Also your spring rolls at this location are soggy mush, and it tastes like the recipe for the rangoons changed to include a filler like shortening or something other than...