Koba Grill — Restaurant in Tigard

UPDATE: 5/7/24

We used to love Koba Grill so much as a family. Our kids would always suggest it whenever we were deciding on somewhere to eat. Generally, we would order pickup since we live within 5 minutes of the scholls ferry location. The last time we ordered however, we ordered through the website and Spot On was in charge of setting up the pickup order.

I had to deal with two errors before finally changing to another card and making a successful pickup order. After the third attempt, I received three confirmations for three separate orders. Even though there were two errors on the first charges. It charged the original card twice. A few minutes after the charge confirmation I called Koba Grill to let them know I was charged three times and to only make one. The girl on the phone was nice, but said they aren't able to refund me at the store. But that she'd call her manager (or owner) to see what they could do. When I picked up the order, I was again told "they couldn't refund me and to get a hold of the app."

I called Spot On and spoke to a nice lady who encouraged me to call Koba once again and ask for the manager or owner to call Spot On for the refunds. I did call and spoke to a Darla (owner). She said , "Next time call the store and order. Don't do it through the "apps." I explained the site automatically did it through Spot On, because on Kobas site for pickup it doesn't give you a choice. She didn't want to call Spot On. She wanted me to call again and have them call her. Spot On only wanted confirmation with the restaurant before refunding me. Simple as that. But Darla wanted to instead get ahold of her "rep" to see what they could do.

Why not call Spot On? I was able to get ahold of them easily, but she didn't want to because it was difficult? That doesn't make sense. I have yet to hear from Darla or anyone from Koba so I resulted in a charge back on my card. It's a shame such a favorite place of mine didn't do what they should have done for a customer. Customer service these days is a difficult task for service establishments, yet tipping culture is at an all-time high.

It's definitely put a sour taste in my mouth with Koba, so I'm not sure if we'll eat there again because of it. Luckily there are a lot of Korean BBQ...

Revising my earlier review below. Koba management contacted me and explained that they exclusively use GF Tamari sauce on the kitchen to avoid cross contamination with the non GF menu items. Only the little condiment sauces can contain wheat. Therefore the meal I'd ordered was indeed GF. The cashier was new and when she communicated with the cook there was a misunderstanding. I appreciate Kobas response and detailed explanation. It would be nice if restaurants that specify GF options train their staff to understand exactly what that entails. My rating of service stands...but my confidence in the food is restored. I enjoy the food here and patronize koba grill because of their GF options. Ordered my usual GF bowl and it was promptly prepared. I asked for the GF condiment sauce...and was informed they made an error in their supply order and didn't have GF sauce. So that prompted me to ask about the bowl I was going to eat. The cook said "not gluten free". I asked for my money back and after some resistance the cashier finally handed my money back. Koba Grill was careless and irresponsible at the least. Someone with celiac disease can become very sick from ingesting gluten. I don't know if I'll ever return to this...

This just happened and I am furious. I ordered from Koba because it has been one of our favorite places. Ordered on Uber Eats. I got the Gochujang Pork Belly. The girl at the counter asked if I wanted Bulgogi sauce, which I though was strange, but I said sure. Maybe it was something new to dip the pork in.

It was not. When I got home, my husband opened up the to go box and there was beef Bulgogi inside. I was never asked nor consulted for a change to my item. So I tried to call them. First they ignored the calls, then they just picked up the phone and HUNG UP. Then, they just turned off the phone as I kept getting a busy signal.

I drove over and got there at 8:53, 7 minutes before they were supposed to close. I knocked and held up my to go box, they just stared at me as I waited outside for someone to acknowledge me.

I think they knew. I think the employees switched my order on purpose and knew, otherwise I cannot fathom why they would act like cowards and not take my call and fix the problem. This could have been fixed by them just giving me the right dish, no harm, no foul. Now I will be calling Uber for a full refund and making sure to call corporate and their manager about their blatant...