Mazatlan Mexican Restaurant — Restaurant in Tigard

I would give no stars if possible. Came in around noon for lunch and the place was almost empty, so usually that means you'll get exceptional service, boy were we wrong! Our waiter had no idea what was on the specials board, he didn't answer my questions, he took our order then we didn't see him again until he came to pick up our check, which a different server dropped off. Our salads were runny, mine had one bite of meat, barely any toppings except an excessive amount of iceberg lettuce, and they were completely flavorless. No one came to check on us to see how everything was, she didn't even ask when she dropped the check. When my friend finally asked for a manager after having a bad tasting meal, and even worse service, she was told they didn't have one there right then. A minute later a different server came by inquiring why we asked for a manager and when we told her our complaints, all she said was sorry, nothing more. I was then told it would be a 3 minute wait to run my card for my half of our meal. My friend paid for mine in cash so we could just get out of there. Needless to say, we will...

Ugh so disappointed! I usually always love a good traditional mexican restaurant and have driven past this one a lot so thought we should give it a try considering it’s less than 5 minutes from our house. We were honestly surprised by how below average it was.. We always order the same dish from every traditional mexican restaurant, ciella y mar y tierra which is carne asada, chicken, and shrimp. I don’t know what kind of meat the carne asada was but it wasn’t a skirt steak.. We asked for medium rare and it was dry and tough and thick, not traditional carne asada. It looked like it came from frozen then boiled.. I will say the chicken was tender and good. Everything else was soo bland! I’ve never had such bland Mexican before and I’ve eaten alottt of mexican food. Also they charge for chips and salsa if you get more than one portion which I’ve never seen before lol. We kept trying to enjoy it as the service was great and the waiters were super friendly, but we just couldn’t enjoy the food. Boring, bland, and below average. Maybe we should’ve gotten a margarita since the drink list looked...

We decided to try this place the day after Christmas, it was lunchtime and they weren't very busy. Sadly we were forgotten about and had to wait a long time while the large family that came in way after we got all of their orders. The waiter never came back and a lady that was clearing tables apologized when I asked her what happened and let her know we haven't had anyone come by a half an hour since we ordered our meal. I asked her what exactly happened and she just kept saying "it's okay" and then walked over and told the waiter who originally helped us, they were talking and looking over from behind a wall nearby, but he never came back to our table. After realizing we were forgotten, they got our food, but you could tell it was rushed as it was sloppy and lacked flavor and there was not much to the plate, it was more like an appetizer than an entree. They covered our drinks on the check, but the manager that kept looking over from the other side of the wall never came over to apologize or explain anything. Felt like he was avoiding us. We are not planning...