My fiance and I stopped for a quick lunch on our road trip. The place was fairly full, but it's also a small dinning place. We were seated in under 5 minutes. Their menu is small and a bit expensive. It took about 5 to 10 minutes for a waitress to greet us once we were seated. After our waitress was told to come take our order from another waitress, I ordered the BLTA with a cup of their clam chowder and my fiance ordered the beer battered fish and chips with a cup of clam chowder on the side. We also ordered two pops. The food came out fairly fast for it being towards the end of their lunch rush. We still have not received any silverware or our pops we ordered and she forgot the cup of chowder. She asked if we needed anything else and I told her we needed our pops (Pepsi and Mt. Dew ). She came back with a Pepsi, Sierra Mist and the chowder, still no silverware or napkins. It took her about another 10 to 15 minutes to come back to our table. We told her we ordered a Mt Dew not a Sierra Mist. She then informed us that they don't carry Mt Dew, so my fiance ordered a Pepsi. We also reminded her about the napkins/silverware. She came back quickly with 2 napkins and a Pepsi that turned out to be diet pepsi. She also asked me if I was still waiting on my Bud Light... (I'm 6 1/2 months pregnant) and I said no and she walked away. Once we finished our food we waited another 10+ minutes for her to be told to come back and clear our plates. We also told her we were ready for the check. Came back promptly with the check. The food overall was great. I definitely recommend the clam chowder! No complaints there. The service and the waitstaff on the other hand... well that was probably the worst service I've ever had. Hopefully when you go there you get a...
Read moreI have been here several times over the years and while the food is good, the service has been terrible every single time. Very rude, snobby, untrained staff. Used to go with work for drinks on thursdays nights but our orders were always wrong or missing and the staff didnt care. Tried it one last time on my wedding anniversary and waited ten minutes to be seated even though it was empty. The staff were too involved in their private conversation to notice they had customers so we finally left. Will never go back again and I am a local. Your restaurant should allow happy hour in the restaurant, and not just the bar. I called to ask about this and was just told, "That's the way it's always been done and the manager is not going to change her mind," but no real reason was given. Is this just a rule to have a rule, or is there a good reason for it? I have never been to a restaurant that does not honor happy hour throughout the establishment. You are only limiting your own sales, and customers. We are a group of ten that were planning to come and now we won't. Our money will be going elsewhere. We were planning to order food and drinks but it is very disappointing that your restaurant is so limiting. We are all locals and your restaurant is getting a bad reputation between the ten of us. The person I spoke to on the phone was rude, curt, short, and very unprofessional. Where is friendliness? Kindness? Hospitality? I asked that she voice a customer complaint to management, and she instead argued with me further. Your restaurant is at the bottom of my list for sure and I will...
Read moreWe went here for lunch. Maybe evening service process is better. Nice looking place, but a bit of a musty smell when you walk in. You place your order at the counter and pay for it there, and the tip for good service is expected at that point, before you know whether you’re getting good service or not. We didn’t, initially. We each ordered an entree, a cup of chowder, and drinks. We picked a table and sat down and waited. And we waited. And waited. And waited some more. Finally we flagged someone down ( the place was nearly empty) and asked for our drinks. They left and came back with our drinks. And we waited some more. We waited 25-30 minutes for our food. They finally brought out our entrees, then went back to get our two cups of chowder, which should have been brought out for us to enjoy while waiting for our entrees. Neither one of us liked the chowder and ate very little of it. My wife had fish and chips. The fish was cod and she said it was pretty good. The fries were cold but tasted ok. Staff came by to ask if everything was ok and we said the fries were cold. They brought out a hot fresh batch. I had a cheeseburger, which was fairly tasty, on a ciabatta bun. Staff came by our table 3-4 times to ask if everything was ok. There was plenty of staff on hand but there seemed to be a lot of confusion. Maybe dinner is better. We would...
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