Not a good first experience. I ordered multiple orders of wings yesterday for lunch for me and my co-workers. I was told 30-35 minutes and it turned out to be an hour before the food was ready. I understand this was the first Friday open, so I'm willing to forgive that.
My biggest issue was the "soon to be famous" wings. They need an overhaul in our opinion in order to be famous. They are extremely small, which explains the portions of 7 or 14 wings. I'd rather pay a little more for 5-10 normal size wings similar to the size that pretty much every other wing joint sells. These wings may have been more bone than meat. Even with 7, you will still feel hungry as they only came with 2, 2" pieces of celery.
Next, between the 10 individual orders of 7 wings, 1 entire order was missing, and three of the flavors were wrong. Thankfully (I guess), the one order that didn't show up were the Carolina Reaper wings. The reason I say thankfully is that 7 out of the 9 containers we received were not marked. We literally could not tell the difference between the bourbon and southern BBQ. There were 4 containers of traditional looking hot wings (we only ordered 1 medium), and if someone had unknowingly bit into a reaper, it would have been bad. The sweet Thai chili (we think) did not look like the typical Thai sauce, and didn't exactly taste that way, but we assume that's what they were. I will say that the Lemon Pepper were by far the best flavored wings though.
The next major problem is the phone. There are very few restaurants anymore that only have 1 phone line with an inability to put someone on hold. It took me 15 minutes of calling to get through, but I guess if your busy and can't put people on hold, that is to be expected. The biggest issue is that after we had this issue yesterday, we tried calling back for over an hour (after the lunch rush) and we received a busy signal every single time. Either they were on the phone non-stop, or the phone was taken off the hook.
All in all, I'm very disappointed in the quality and portions of the wings and service we received. While I was there, two other people had waited almost an hour for their take out orders as well. I understand there will be hiccups when you first open a restaurant, but the first month or two is when you need to shine, and do your best to impress every customer. If things go wrong in the kitchen, make it right with the customers. The group of us that ordered yesterday are beyond disappointed. We were warned by a co-worker who went the night before and had a bad experience, but we gave them the benefit of the doubt.
At some point down the road I will give it another shot and hope things, and the wings, have improved by then.
Might I also mention that the overhead light is rough. It's way too bright for a bar atmosphere, and fluorescent tubs are way too harsh. Hopefully that can be changed...
Read moreI've been 5 times exactly. Mainly because of the variety in your choices the town has to offer. Each time I'd been, they've only had the same cook on staff twice! I believe they main reason for the slower than molasses foods wait time is because it's the inexperience in that department.. is that's not the reason, then it's just quality of cook employees. We have had some absolutely ridiculous reasons for issues being had. One time we happened to be over of two tables occupied in the restaurant and ordered wings! We assumed the fryers were on and hot, it was about 3pm! It took them 38 minutes to get JUST MY WINGS to the table and my step father didn't get his because the cook accidentally tossed the wings in the wrong sauce! The cook came out and asked if my step father wanted him to wipe them off and re toss the wings, or to cook another order! He just declined to have any and then had to get them to remove them from the him because the waitress tried to charge us for them! It wasn't like she hadn't been involved in the entire dilemma! Yet for whatever reason she argued that my step father had been given his wings after the cook wiped them off and retossed them!! 😂😂 We laughed so hard and I asked her on the cold method for wiping the wrong sauce from these wings supposedly? Mainly because I was very curious as to how he planned to do it. I'm not lying she paused before answering and told us that he had wiped the sauce with paper towels!!! I said get the f@$#! Out of here!! You have been back to this table twice since the issue! Once to bring me a box, since I'm not going to eat while he sits there with nothing, and for whatever reason . The last time to bring the check because you didn't bring that when I'd asked for both a box and the check! Mind you the only other occupied table ended up soaking to us as we left and told us they were not surprised by how everything played out and that the days staff weren't exactly the restaurants A team!! I replied that those two couldn't make the squad anywhere else! We went back a few months later because my wings weren't bad! They just took way to long given there wasn't anyone eating. I just assumed they had to let the fryers heat back up because they turned them off after lunch?? Service had always been very slow and don't be in a hurry for your drink or any type of service but other than that, what other sports bar do you go...
Read moreProbably one of the worst dining experiences I have ever had. I ordered a medium filet with a side of scallops. The steak came out well done and the waitress offered to cook another - the second one that they brought out was extremely rare to the point of raw. At this point, I had been waiting on my food awhile and was ready to leave so I just told the waitress I just didn't want the steak. She apologized and said she understood and she'd take it off the check. The owner came out and asked me to eat the steak if he recooked it and I explained that I had been waiting to eat for awhile now (going on an hour) and that it wasn't cooked right either time. The owner complained he would have to throw the steaks away and was losing money. He followed that by saying that he had a relative "like" me that had to have food cooked perfect or he would send it back. I explained again that it wasn't even close to the temperature I asked for either time. They did take it off the check, but I was surprised that they charged $8.00 for 2 scallops slightly larger than .50 cent pieces. We didn't bother to even bring that up after the treatment from the owner. We won't be returning or recommending this place to anyone. I will say the waitress was professional, polite and knowledgeable of the menu and it in no way is her fault or any of the other coworkers. I feel sorry for the employees working under that kind of management if they are willing to treat...
Read more