Tropical Smoothie Cafe — Restaurant in Toledo

I ordered my food through the tropical smoothie app 2/5/24, door dash picked my order up and delivered it to the wrong address because they had a double order. I had to contact door dash and tropical smoothie MULTIPLE TIMES. Door dash refunded my money back to tropical smoothie, tropical smoothie told me I had to wait until the manager got to it. I then was able to speak with the manager and she told me I had to wait to a higher up manager get to it. Then I was told, they had to request a refund for my money. I was then told they couldn’t do it cause it was over $20. Then was told they were able to do it, but something is wrong with their refund system and I have to wait until it’s fixed in order for me to get my money back. It is now 2/17/24 and I’m still waiting for my refund of $24.86 to be sent back to...

I literally get the same smoothie every trip and I'm not understanding why this location is way more than the other locations but for me to actually pay for extra coconut in my smoothie and she only gives me one scoop then I asked her what's the point of paying for extra coconut if you're still only giving me one scoop and for her to have an attitude with me because I asked her for another scoop because I paid for another scoop...?? Like I am an active customer but I'll rather have to take that drive to Maumee then Monroe Street because I get better service out Mommy but Alexis and Monroe is closer but the customer service is so horrible this location already cost a dollar more than the other locations and then to get not what I paid for and for you to get an...

I went to this tropical smoothie at 5:55 pm on Friday May 26th and the girl at the window had a attitude and was rude after I made my payment and I know it’s because I couldn’t afford a tip because while making my payment she made sure to see if I was giving a tip or not. Then she hands me my smoothie and tells me have a good day, but I ordered a smoothie and a wrap and she literally made me sit there for 10 min before she gave me my food and kept checking the window to see if I pulled off and I could hear her talking about how they should spit in my food because I didn’t leave a tip and then all the workers...