Subway — Restaurant in Tolland

This was the slowest service I have seen at a fast food establishment. I like subway, it's a nice go to for something fast as the workers only need to add a few ingredients and the oven time is super quick and you can see it all. This one worker was taking as long as possible, to the point that it was very much purposeful. There was an inspector there while he was helping me, and maybe he was trying to get back at them with bad service for customers, or maybe that was his manager and he was trying to be fired cause he was fed up with his job. Every action he would take a break before starting the next option, to make the process as long as possible. There was only one woman ahead of me, and he took about 15-20 minutes to help both of us, about 8-9 minutes per sandwich which if you've been to a subway is insanely slow service. Even when she paid cash he took 3 minutes counting her change and getting it back to her. When he was helping me, I was pointing to the ingredients to help him find them, and when I asked for hot honey sauce he almost went back into the back to "look" for it but I stopped him showing that it was right there in front of him with the other sauces. There was black stuff on my bread and I didn't like that was on there and was asking him to take it off before making the sandwich, he took a few minutes to even understand I was pointing to something on the bread, and even then I had to insist that he would take it off, as though removing this unknown black stuff was too much effort for him to do. He even brushed it off saying "oh it's just cheese" pointing to the shredded cheese which clearly is not the color or shape of the black stuff, which to me at first almost looked like a bug but after staring at it for 4+minutes through the glass I don't believe it was a bug, but either way he was clearly lying to downplay the customer not wanting this unusual stuff on the bread. I've worked in fast food myself, and I've never given a 1 star as I know that is hard for the store and the team to deal with. I don't know if he was trying to act like this in front of his inspector or boss on purpose, or if he is like this with every customer, but if this is how all customers are treated by him, then the one star is very much deserved. I don't know if I could say this is the worst service I've seen in a fast food, but it certainly was the worst I'd...

My wife and I gave up on the Subway Restaurant in Tolland, CT a long time ago because the subs at the Big Y grocery store in Tolland, CT are a much better value. They are less expensive and have significantly more meat. We received a coupon in the mail for a $5.99 foot- long sub so we decided to give the Tolland Subway another chance.

When we arrived at Subway, we asked the young man working at the counter if we could use the coupon for "The Boss" sandwich. He said “yes, he would work it out”. I wasn’t sure what that meant but we got in line to order. We waited in line for 10 minutes and ordered "The Boss". When the clerk rang up the order, he now said we could not use the coupon for that particular sandwich. The coupon did not say that it could not be use for the Boss sandwich.

I'm guessing the Subway scam is based on the thought that once a customer is in the store and waited in line, the customer would go ahead and buy the sandwich even if the coupon was not honored. An internet search showed that this is a common ploy used by Subway stores. The Subway manager was wrong. We did not buy the sandwich. We left and said that's it for Subway. Never again. We’ve joined the ever-growing legion of folks who...

I thought they were playing a joke on me when I ordered a turkey bacon wrap and the cost was 14$. I had to ask if they were serious. When I ordered it a few months ago, it was 7$ and change. Repeatedly. Every subway I went to. Now it’s 14$? The price is double? For literally three pieces of turkey, on a subpar wrap, with two slices of bacon? A few veggies? I could eat a whole meal at Panera for less than that- and have it taste like quality food. I never went to subway for the quality, but... This really felt comically bad. Last time I’ll be back, that’s for sure. If subway thinks doubling their prices is a good business strategy; they will probably find that won’t work out well for them. See the size of the wrap next to the...