Baskin-Robbins — Restaurant in Topeka

My experiences are never really great, per-say, at this location. But tonight was on a different level. It was fairly “busy” but everyone in line was very single file and keeping it together. Between 4 employees in the place, I got skipped 7 times before I said anything. I really am not sure how not a single one of these employees could read the room. I work in food service and employ several young workers who are just entering the workforce, but this was downright awful.

I wasn’t even rude when a girl finally acknowledged me (after the whole line was gone and I STILL stood there ignored for a solid 3-4 minutes), maybe just a little short and to the point with her. She proceeded to talk about me under her breath to her coworker while she was scooping my daughter’s ice cream. If I found out any of my team members treated a customer this way, they would be replaced immediately.

Will absolutely...

Very kind staff, well run, friendly service.

My father was here a while back and a mentally disabled person was dropped off by a family member with a set amount of cash. The person did not have enough money to cover their purchase, so the staff member took money from their tip jar to cover the persons order so they could get what they wanted. Overwhelmingly impressed with the kindness of the staff here, and text book definition of pay it forward. I will support this business just for the kindness of the...

Wife and I stopped in at the 21st store to buy an Ice Cream cake and they were very busy. Jasmine pointed us to the cakes and would check in on us in between serving other customers and we picked out our cake and got 2 pints of Ice Cream, all the while being very pleasant in conversation even tho they were hammered with other people. I felt very appreciated and taken care of. So to whom it may concern, if I owned my own business she would be my first hire....