I just bought half a dozen donuts from this location, and they were nasty. Took a single bite and it was disgusting, absolutely not worth $1.80 each that they are selling them for. It's true that they were purchased at noon, but even then I expect them to taste reasonably fresh. These donuts tasted as if they're older than 24 hours. On that note, this shop prides itself on being open 24 hours. I wouldn't doubt that they never throw out donuts that get old, but just keep pushing the old ones to the front and waiting for someone to buy them. Makes me wonder if they'd pass a health inspection.
Regardless, I walked straight back to the location to get a refund, and the young lady there was lying right to my face about the matter. She acted like I hadn't just been there and purchased those donuts, while I'm holding the very bag I took them to my house in. Additionally, she stated that taking a bite out of one donut, IE tasting it, would invalidate getting a refund at all. Even if that were true for the single donut I took a bite out of, what about the remaining donuts that have been untouched? Still somehow invalid for a refund, I guess. At best she stated I might be able to get a refund if I come back tomorrow morning, because a manager, who conveniently left in that short time I was gone and wouldn't be available the rest of the day, would be in the store then. However, I know what will happen at that time. I'll be denied because I didn't come the day prior and make the refund, "Why did you wait to get a refund sir? There's nothing we can do now." This place has stolen my money and refuses to return it.
This location is small, dingy, unclean, and overcharges for low quality goods. Even the signs they hang up don't look clean or professional. The young lady working there is rude, a liar, acts as if giving refunds is unheard of, and has no customer service skills. If you want donuts, go next door to Dunkin' Donuts and patronize a shop that will treat you like a proper customer. If I want to go to the nearby liquor store, I won't even walk by this location again; I'd rather drive past it than come anywhere near its doors. It'll be a cold day in Hell before I ever darken this establishment with my...
Read moreThese guys are usualu my go-to for donuts, largerly because I’d rather support them instead of Dunkin next door, but also because their selection is far better. However, over the last two months, I’ve been CRAVING donuts, but they’re always closed! Showed up once 30min before closing, so I gave that to them. I figured they were just out and done for the day. The next time, it was hours before closing. We pulled up and the owners were getting in their car. Didn’t say anything to us as we pulled up, so we got our and tried to go into the restaurant as they pulled away. No signs. They didn’t say anything to us. We were just left there hours before closing time without any donuts. Don’t they get it?!? If someone is wanting a donut, don’t deny them! They need some donuts and/or some holes! Anyway, I’m really just leaving this review for all you others who are seeking donuts and Daylight is closed on you. GO TO HY-VEE. No joke, they have the donut game on lockdown! Not just your normal grocery store style donuts, they have some really good ones and a good selection, even into evening hours! I leave you with these words: you’re welcome;...
Read moreDo not recommend the SW 21st street location. I went to this location to get some donuts and when it came time to pay I pulled out my debit card and I have a sticker on my card of the president of the United States and the cashier refused to take my card unless I took the sticker off. I told him I would not take it off and was then asked if I have any other form of payment. I had to break a $50 bill for a $12 purchase which he made very apparent to check with a counterfeit marker to make sure it was not fake which doesn't really matter to me. It's the fact that because of who I had on my debit card I would have been refused service if I did not have any other form of payment on me. As a business owner myself, I would not care who has what on their cards because that not only is their personal beliefs and choices but that is money that is coming into your business/place of employment. I will be taking my service elsewhere from...
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