Burger King — Restaurant in Topeka

This is a fairly new resteraunt. So, normally I would be forgiving, but the staff needs huge improvements. I observed them drop the onion ring scoop on the floor and then go rinse it with a little water and begin using it again. I stopped them and suggested that it be properly washed, and that they toss out the rings. They did go wash the scoop, but they scooped the rings back into the basket, and refried them. I did not eat them, and I will not return, until I hear through others that things have improved. C'mon BK, you have to do better! We don't want salmonella!

Update 09/14/19 Ok, I gave them another shot, and things HAVE improved (so I gave them another star). I'm trying to maintain a low soduim diet, so my order can be complicated, and they've nailed it the last two times I've been there. I think now that the new has worn off some, they aren't getting overwhelmed all the time, and that has given them time to improve. Keep it up North Topeka BK! I still haven't ordered onion rings again, though. Once bitten, twice shy and all....

Update 10/11/23 Went again today, and had no problems. We even got onion rings! We were the only customers inside, the whole time we were there. Apparently, lightning hit the building and shorted out their whole menu, which did make ordering a bit of a challenge, but the staff helped us out. It was about as...

This review exemplifies how 1 bad employee can make OR break the customers experience in a positive or negative way:

Ive been going here for years.The wonderful crew that indeed goes above and beyond as many others have stated in their own reviews ,speaks truth. So i was taken off guard the other day when pulling up merely to pay for my fries. It was apparent immediately the cashier,JAMIE,was having a bad day. Everyone does. Politely asking for' spicy ranch 'before departing (i couldn't remember correct name of sauce) ,she barks back 'We dont carry spicy ranch! '.. as i then get a little irritated I say ' uh ok..mexi sauce? You know. The orange mexican sauce'... She replies ' We don't carry any mexican sauce'!... I then ask her ' Ok,what sauces do you carry?' (I know the answer.She knows the answer). She replies 'sweet n sour.BBQ.honey mustard and mexi ranch'......... 🤬. I say ' Now is that NOT a spicy mexican ranch SAUCE?! ...and her reply took every ounce of energy to refrain from dragging her,head 1st,out the drive thru window... ' Its called mexi ranch.but its NOT spicy!' ...all the while condescendingly smiling. I drove off calling her an IDIOT as loud as i could, wanting to throw the fries in her face ,but didnt because I was so hungry. So i called her manager and corporate on her...

Undoubtedly the worst fast food experience ever. Waited at drive thru at 9:30 at night with 2 cars in front of me for 5 minutes to give my order! 1 double cheeseburger and a Coke! Waited 15 minutes at the first window and noticed it is now a storage room instead of a pay window during peak times, so wait should be expected! Finally the first of the 2 vehicles in front of me left, the second car pulls to pick-up window, 5 more minutes for a total of 25 minutes in the drive- thru lane. Get to the window and am asked " what's your order "!!! I then left, went to Hardee's right across the street, ordered, drove to window and waited 3 minutes and got my 2 roast beef sandwiches with horseradish sauce and left! Several cars pulled into Burger King that night and drove on through without ordering anything. Worst service and rudist people ever! Needless to say I will never visit this...