Sutherlands — Local services in Topeka

IM NOT HAPPY AT ALL!!!!! So two weeks ago I took my bow into Sutherlands in North Topeka to have a new string and cables put on and also have the cams adjusted so they’re in time. I called yesterday and it had been done for a couple of days and they hadn’t called me to pick it up yet. So I picked it up and took it home and tried to shoot a little last night. I absolutely couldn’t pull it back what so ever. So after talking to a couple of my buddies who bow hunt we determined something was wrong with it. So I took it back today to have it looked at and the bow tech tried for 30 minutes to figure out the problem to which he figured out he put the cables on wrong. And he tried 3 different times to get them right and he couldn’t so he goes over to his computer and looks at google images to figure out how they are supposed to be in the cams. Finally he got it right and the bow was able to be pulled back both by him and myself. I get home to sight my bow in and I notice the string was damaged where he had it in the cam wrong. I called the store to talked to the manager and told him I’d either like new cables or my money back. He told me they could order the new string in and they would put it on. I told the manager I would take the new cables and I wouldn’t be allowing them to work on my bow anymore so he told me they couldn’t do that but I could have my money back if I had my receipt. And I said well I hope I still had it and this manager started laughing at me because I wasn’t sure if I had my receipt or not. (Which I did find it) so anyone that bow hunts around Topeka I strongly recommend NOT taking your bow to them! The guy behind the counter has no clue what he’s doing and the manager was extremely...

I was reminded this week why it's better to shop at a big name store like Home Depot or Lowes. Bought a gallon of paint and on my way home, the gallon knocked over in my van. Shouldn't have been a problem... if the lid to the paint was sealed leaving the store. I started smelling paint and so I pulled over and noticed paint spilling ALL OVER THE FLOOR OF MY VAN. I called and spoke with the manager... thinking it's the least they could do for me to replace the gallon of paint that I had just spent $60 on and was not able to use because the lid was left open leaving the store. He told me it was my fault and didn't agree to replace the paint, but did promise me a discount if I came in that night to get a new gallon. 15% off! Wow! What a great gesture. He even had the nerve to try to upsell us a product to remove the paint from my van carpets. Next time I need something for my new home, I'll shop elsewhere due to the lack of empathy and lack of basic customer service skills from...

I have been shopping there on the weekends for the last 5 years. They're not any cheaper, I just prefer smaller businesses. But no longer. The staff is outrageously rude! All besides the register lady that has been there for years. And GOD FORBID you try to return an item. They will treat you horribly.. Horribly!!! I've returned two items in those years and both times I got bitched at and asked why I opened the box(yes, seriously.) The dumbest reason anyone could possibly give when returning an item. I shouldn't have to apologize because the lock, your employee suggested, didn't fit my door. WE shouldn't have to answer why we opened a package and tried to install it! And for no reason should we be looked down to for these reasons! So many employees are like this there that I honestly think that's part of their training. Drive a block away to Aces or Roach Hardware if you expect any customer service. Drive across town to Lowes if you'd prefer customer service as well as...