Chick-fil-A — Restaurant in Torrance

Food Order: Spicy Chicken Sandwich Meal with Waffle Fries & Lemonade $12.99

I was trying to find something to eat after my PT appointment without going out of my way, & remembered the Chick-fil-A on the next block. The restaurant shares the parking lot with Seiwa Market, & most of the time, the spots are filled by the diners than grocery shoppers.

I haven't been to this location, but I did try the one in Westwood, without much recollection, except a co-worker saying their signature sauce is a must.

I ordered the Spicy Chicken Sandwich & made it a meal, probably the same order as before, with a lemonade & a couple containers of signature sauce. I read that their waffle fries recipe recently changed for the worst (according to their loyal fans) because of the pea starch coating to maintain their crispness. I can concur their crunchy texture from start to finish, but the flavor is kinda meh. Is it the pea starch? ¯(ツ)/¯ Not that I remembered the fries pre-change; they were alright for the medium order of 10 pieces.

My sandwich was still warm after the 10-min. drive back to the office. The chicken was flattened & perfectly fried with a mild hit of spice. The signature sauce added some much needed flavor, towards a sweet, honey mustard tang with a tinge of smoky flavor. There was 2 tiny pickles for a side of acidity; it needs 4 - 6 pickles to balance that in every bite. The bun was a bit limpy/soggy from condensation & barely held together. It needed something more, maybe lettuce & tomatoes? Hmmm... The lemonade was refreshing! Chick-fil-A used actual lemons since you can see & taste the pulp, but it was a tad sweet & no tartness/sourness so I added about 1/4 cup of water to mute the sweetness.

For a midweek visit, they were quite busy; there were more takeout orders than dine-in customers. The dining room was spacious, well-lit, & clean; there's also an outdoor patio south of the entrance to take in the sunny weather.

Chick-fil-A's Spicy Chicken Sandwich was just a-ok. Even with the added meal iof waffle fries & lemonade, I was still hungry. If you want a fried bird with some heat & heft, I suggest heading north to either Fyrebird or Oh My Burger. Service is friendly & efficient, my order was ready in 10-mins. Menu is limited to breakfast, chicken sandwiches, salads, sides, & beverages with moderate prices that rivals some fast-casual restaurants.

Recommended: Spicy Chicken Sandwich Meal with Waffle...

Placed an order for 2 chicken biscuit meals. Got there, checked in, waited about 15 minutes (nobody greeted anyone that walked in and was waiting they just continued to talk to eachother while side looking at all of the customers) finally got our food, got in the car and sat down to eat only to find out that they didn't put any chicken inside of either of the 2 biscuits, just 2 empty biscuits. Took the meals back the girl at the front asked be if I needed help, I told her what happened and she spoke to the other girl in the front who loudly made sure it wasn't her that made the mistake "oh no, that was (coworkers name) that's her fault she needs to deal with it.) The poor girl then went to the back and brought up who I assume was the manager and she came out saying that they were training someone new and they said there was chicken in it and there wasn't, but I mean.... you can clearly feel there was nothing in it, so whoever was packing the bag could have easily known if they were paying attention. After she told me she just continued to stare at me until I asked her again for my money back. For a company who prides on customer service, this location has...

Normally, I'd give this place 5☆'s, because they're usually very very very good. In fact when I came in, the person who took my order was very very cordial. But then when I had my grandson go up and get himself a shake, redeeming my rewards, they messed it up and when I asked the manager about it she denied messing it up, but yet, my account page shows TWO shakes redeemed! and I'm still without my 1100 points. And when I called customer service, they said there's nothing they can do about it! He had top very a report from the store... meanwhile, i have no points to redeem. AND THE MANAGER NEVER CAME BACK TO TRY TO CORRECT IT!!

So, if the store screws up! Beware! You're gonna lose your points and they are not gonna do anything about it.

6/28/23 ... this store is apparently STILL a Training Store... ordered a chocolate chip cookie today - received a BARELY HOT and UNCOOKED product! When I twisty the supervisor attention, it was roared with a (day-old?) COLD and HARD cookie - to which she replied, "we don't have anymore" Gotta stop going here for anything out of...