Extended Stay America Suites- Los Angeles - Torrance - Del Amo Circle — Hotel in Torrance

The renovations at Extended Stay have upgraded Extended Stay and have been appreciated by long term guests/tenants especially the carpet and rooms. New laundry machines make laundry room appear like a professional laundry. We were so happy to find new wash machines - they're nice to use!! It made a noticeable difference and in the lobby. ||||Hopefully the renovations will continue. It was run down upon first arrival - they repainted the lobby. The carpet used to smell of pet urine and old odors: The last manager left shortly after my arrival, and Kevin, the new manager has fulfilled promises on the planned renovations, when we were first informed. It doesn't look as run down anymore, before his arrival. Better guests.||||We're looking forward to the final phase of the carpet renovations in the stairwell area!!||||Now, we have brand new carpet on all three floors!! It's brightened up the hallways - not depressed anymore.||||A great place to have the world's first Extended Stay pool (Go Fund Me? Kickstarter fundraising?)!! ||||This Extended Stay location is one of the best locations in the South Bay and Southern California, especially for quiet and peace, and privacy or to the Del Amo mall for a day out: The Del Amo Village next door is steps away. I didn't realize how nice the area is - the tall, beautiful trees everywhere and in the parking lot. You can commune with nature in privacy here.||||And in the opposite direction, on Carson Street, one of the cheapest Japanese grocery stores with fresh food is a walk away. Seiwa market is a pleasant market.||||The more premium rooms feel like an actual small apartment and smaller rooms, your own studio apartment. You can build your own home in your own room. It never has felt like an average hotel room at any day. The||staff and management are respectful of one's privacy. They don't disturb guests or tenants, unless, they need to communicate something important||or evict unpaying tenant guests (thankfully - it seems shortly after Kevin, the new manager, arrived last year, the unruly, disrespectful, majority of criminal tenants have started to taper off and stopped coming.)||||Lorna, one of the housekeepers, has always been courteous and respectful, from the beginning. She regularly cleans my room and is ||genuinely good person.||||The front desk staff are people-oriented. The location on Torrance Blvd,||near by, is a nice location, too, next to malls, churches and services, but,||the front desk staff is not as professional as this location nor friendly/welcoming, at all - as if guests were a bother to them, barely||answering questions about room rates, etc. Although, the guests are courteous there.|||| (If they replaced their staff, business could improve.)||||The staff here are welcoming. They do know how to make it feel like||a home and are accommodating. If you're having a bad day, Iris, the front desk staff, will notice and ask you if you are ok, and give you astute advice.||||The tenants who were unruly and disrespectful before - before Kevin came -||finally left. It's much more peaceful now. ||||I spoke to other tenant guests, and if you're sincerely and humbly attempting to reform or change your life from a former direction, you will be helped in different unseen ways. Something special in this hotel (in the midst of daily life events and normal, everyday issues) seems to occur during these moments and days.||||This location has so much potential still waiting to develop. Costs can be||saved with a lot of resources (Dollar Tree, Dollar Stores, Discount online stores, etc. - I found quality items at the Dollar Tree. Household products, office needs, frozen food, etc.).||||They have a spacious, large, community room here, as well - could be used to rent for events or meetings? ||||Or even a computer/Extended Stay - Business Office at Extended Stay (used, computers for sale, nearby at computer store and can charge||for per use?)||||Bobby, at the front desk, Talik, Iris, Stephanie, Maria, are courteous. I am still surprised learning how they genuinely are warm, not because they have to - unless days are busier and deadlines have to be met. Some days, other guests can have bad days, but, for the most part, I found you'll be met with appreciation in return by only a little token of appreciation for them.||||Many of them enjoy having conservations with guests. ||||Bobby, Talik of the front desk, are steady, courteous, respectful presences who handles most of my transactions. Their consistent work ethic leaves you feeling that transactions are quicker and effortless - and that nothing is that much a problem. Nancy, on the weekends, gave helpful advice. The female front desk staff are warm people.||||Bobby and Talik have always been reliable and consistent.||||Sometimes, you'll learn things about life here - just in passing conversations with them. And exchanging jokes, great humour desperately needed in today's world and times :D||||In hindsight, I didn't have a pleasant experience - but a stressful experience at a Best Western in Redondo Beach (PCH) for a long time as a long time tenant (ended up as an insider, there, to things unseen that guests never have seen or witnessed, etc.).||||yet, the hospitality here is genuine, not a false show of one. There are always normal issues in any hospitality occupation or service, but, I never felt a kind of division, ongoing stress, exhaustion, moral corruption, etc ... or being taken advantaged here, at any time, that I had there. ||||The staff here seems to earnestly appreciate guests who care for them in return.||||The front desk and staff appreciates little decorations during holidays or||flowers in general :).||||Other locations have closed, but, this location is the best one and service and staff . It's a beautiful property and so much potential and...

My wife and I were needing a place for an extended period of time while we were waiting on our new apartment. Extended Stay America has the best rates and some nice amenities to make this more of a home away from home than a motel or hotel. The location of this Extended stay is amazing. One block off of major shopping and every restaurant, market, or venue you will need yet, tucked away on the street behind by a neighborhood which made it feel like you were away from it all. The walls in this place are also well made as I could rarely hear anything. They recently updated the rooms, best bed I have slept in for a long time. Better than many 4 or 5 star hotels I have been in. Perfect for my back. Conveniences like cook tops, microwave and a nice apartment sized refrigerator. 50" TV, simulated hardwood floors, and the service is the real stand out! Every single person here from the front desk to the maid service is top notch. They recently updated the parking lots too. You really feel like you are at home here. Interesting people who are also here for periods of time. Back to the service part. I must single out Bobby as someone that not only takes pride in his word, but goes out of his way to accommodate whatever he can make happen. Our room was supposed to have a desk (as I was working from here) and he made it happen. We have one of the nicest rooms I believe in the place on the third floor overlooking the neighborhood and palm trees. Bobby made this place run like a well oiled machine. Never needed to talk to the Manager Kevin as Bobby had a solution or any questions from payment to accomodations. He always remembers peoples names and things about them for that personal touch. I actually thought he was the manager because there was no issue he could not tackle. I know from being in customer service that it can be a lot to handle a place that many have come to call their temporary home away from home. Not going to sugar coat it and say things were perfect. But I will say that I am sad the day I have to leave. I really enjoy the staff and have come to make new friends while being here. Extended Stay America should be proud of this location. Come enjoy your stay and save your money for other things you want to do as this place is the most reasonably priced motel-hotel you will find in the heart of the South Bay. Thank you Bobby and the incredible staff! Frank Miniaci (I...

Epicly bad hotel. Epicly bad hotel chain.

We booked at the Extended Stay on Torrance Blvd. The day of our trip, we got a phone call telling us we had been relocated to another facility, but not which one. The caller promised to e-mail the details of the transfer, but never did.

Eventually, by calling around, we found out it was the Del Amo facility. When we were checking in, there was a bit of a wait because of the upset guest ahead of us in line who had had hotel staff break into her room without knocking. Later, we would experience this for ourselves, but at the time, it was just "that's odd..."

They checked us in. Our room was on the third floor, which smells approximately like one of those smoking booths at the airport. Our room itself - which was nonsmoking - smelled strongly of the products used to clean up after smoking and had a dirty rag in the shower. Unfortunate, but we shrugged and continued. The bed had blankets thinner than motel 6, and the room seemed kind of dingy. We asked for silverware as we were staying for a week and planning to make meals in the room and got one fork, one spoon, and two knives. We asked for a coffee maker - that was a no go.

Then, two days into our stay, while I was at work, someone entered our room without announcing themselves. Apparently the hotel was under the impression the room was not occupied. They then told my friend who was staying with me that we had not paid and would be kicked out unless I could pay by 6 pm. I was at work, and tried to call with a card number, but no, it must be in person.

I told them at this point that I would be by to pay our bill and check out and that I promised never to use their hotel chain again. I left my work early in order to go and check out - and on a hunch, asked how much they were about to charge me. Yes, they were about to charge me $960 for staying for 2 nights. I refused to pay this amount, and they called the manager, who was unavailable, and then finally reached someone who said I could leave without paying. Mysteriously, they found my credit card on file and billed me for 4 nights. ($560).

I found many similar horror stories on facebook about Extended Stay America. You're better off staying far, far...