Starbucks Coffee Company — Restaurant in Torrance

Disappointing Experience at PCH Rolling Hills Location

I've visited this fairly new Starbucks location several times, and unfortunately, each time has been a disappointment. It's not just a one-time issue—my orders have been consistently wrong, and the attention to detail is lacking. On multiple occasions, the cap on my drink wasn't properly secured, causing spills. Luckily, it was a cold drink, or else I might've been hurt.

The customer service here is severely lacking. During my last visit, I asked for a drink remake because they had prepared it incorrectly. The young lady making my drink acted as if I was a burden to her, which is unacceptable. The staff seems rushed and unprofessional, making mistakes far too often. It's frustrating to feel like an inconvenience as a customer.

They really need to hire people who actually belong in a Starbucks, not employees who clearly hate their job. The only reason I even go to this location is because it’s literally right by my house, and it’s convenient. But at this point, I’d rather go three blocks down to the other Starbucks—they at least have nice people there who value...

I don’t write a lot of business reviews. This Starbucks absolutely requires it due to lack of correction for drink orders. Looking at others that have taken the time to write a review for this location have the same thing to say about their experience with this Starbucks. Oder after order mistakes with no concern when you point this out to the staff. The straw that broke the camels back was today for me. I was handed my drink at the window when I pointed out to the person handing me the drink that I ordered a Venti size not a grande. They took my drink back, poured the grande drink into a venti cup, added more ice until the venti cup was full. They didn’t add drink to fill the cup they added ice until it looked full. The crazy thing is that my order was for lite ice as well. It’s one think to often forget sweetener, wrong drink all together, but to literally cheat me out of the amount of drink? That’s intentional Cheating the customer....

Service is absurdly detestable. I ordered a grilled sourdough and the woman said, you get that yourself. I responded with excuse me? She yells at me and says, "it's literally right there, just get it yourself!!" I'm still puzzled as to why she felt the need to scream and point. Then, at time of paying she has the audacity to tell me, "you need to choose a to amount in order to pay!" Hahaha 😆 I'm thinking, sure, after you're so unprofessional and rude, you think I'm going to give you something? What is wrong with people? Once stores start closing, people want to be nice suddenly. Horrible. Other starbucks welcome me with a smile. They are happy to get my business. I made the mistake of coming here. Do something good for yourself. Don't go to this...