SPoT Coffee — Restaurant in Town of Amherst

I had a disappointing experience at Spot Coffee yesterday. I wasn’t familiar with the menu or layout at this location. When I walked in, I paused near the counter to read the menu. Instead of being greeted or asked if I needed a moment, the staff member at the register looked annoyed and said firmly, “What would you like?” I explained I needed a moment to look at the menu. There was no one behind me, but I stepped away to read the menu. I saw soup of the day on the menu so I asked what it was and she replied, "There's no soup."

When I did place my order (a wrap for about $17), the interaction remained unfriendly. The tip screen felt out of place given that I had to pick up my food, pour my water, and bus my table. Another staff member working behind the counter was friendlier, but overall the service didn’t feel welcoming.

The food was fine, nothing spectacular, definitely overpriced, and the “salad” that came with it was just plain mixed greens (accurate labeling would help manage expectations). Seating was limited, and the table I found was not clean, with no staff circulating to tidy up.

I really wanted to enjoy this "spot", but between the high price point, subpar food, lack of cleanliness, and unwelcoming service, I can’t recommend it. There are so many other places to go nearby. Hopefully, management will consider improving customer service and upkeep, as the space was busy so they clearly have a following of loyal customers. Many people sitting with their computers solo taking up a lot of seating, so if you do go, maybe plan for takeout during lunch.

I mentioned this to my husband and he said he had a similar experience last week when he stopped in to get coffee. He said the staff was unwelcoming and made him feel like he was a burden.

I've been to another location and I don't remember any issues, so it may just be one person with poor customer service skills, who we both encountered at this location. ? Either way, the food was not...

Stopped in for breakfast in between appointments. Ordered a bacon, egg, and cheese breakfast sandwich on a croissant with mayo and black pepper. Lucy, the cashier, informed they couldn't put black pepper on as it's out in the sitting area and not in the kitchen. I asked if I could grab it and give it to them to add to the sandwich to avoid me deconstructing the sandwich to add pepper. She went on to say it was "not something they do." I told her I really wanted to avoid taking the sandwich apart (i really I have an issue with temperature with my food so I didn't want to release heat in a warm sandwich). She then said "it's just not something we can do here and I can't allow it." The can't allow it statement threw me because I didn't think it was that serious of an exchange, or an unreasonable request, but whatever. I said ooookkk. Gave her my name, Rashika, paid and found a seat. The sandwich had no mayo on it. Sent it back to be applied. It was good. What surprised me was my receipt. She called me RaSHITa. Wow! In all my years I never heard that one and can only attribute it to what Lucy felt was a bad exchange. So Lucy, I have nothing against you. Next time your uncomfortable with a customer don't take it personal, remain professional and respectful. That was disrespectful and ugly. And if you want say oh I just took a guess at the name, I'm not buying it. It was a clearly intentional jab as you never asked how to spell it and had a clear attitude. For a first visit, it'll be my last. Kindness, patience and decent customer service is lacking here despite the...

I always regret tipping before services are rendered and my first visit to Spot Coffee was no different. I waited perhaps 5 min in line to order a Western Omelette with sausage and a large coffee and it cost me just under $16 but the receipt had a tip option and I anticipated good service because the place looked nice and people were friendly so I tipped $2 for a total of $18 for breakfast. So then the cashier said thanks and that he would call out my name when my food was ready. I immediately regretted the tip because I had to pick up my own food but the restaurant seemed popular so I am reserving my judgment for later. I started to look for a table and it took me a moment to find the cleanest table but eventually decided on a table that I had to pick up after. And after a reasonable wait they called my name I had to pick up my meal which turned out to be something less than average but average at the most and then I had to clean up my table with very specific instructions on where to put my plates with no food and the trash over there and balance my coffee and felt guilty to not clean up after myself, I didn’t want the next person to pick up after me. So I left wondering why I didn’t get a tip and now I am writing my first ever review that if you want to spend $18 on breakfast go to the Original Pancake house you’ll get your moneys worth and do less...