Tim Hortons — Restaurant in Town of Amherst

We went to grab a quick dinner...not - out of the rolls for requested sandwich they offered to make it as a wrap. Also ordered a breakfast sandwich on a bagel. Order placed drinks came quickly and as ordered. Waited 5x minutes for sandwiches...no one was working at the counter. 10 minutes passed ...still no sandwiches nor staff. Went to pick up area waited 3 minutes finally someone came over - wasn't the person who took our order...saw her on her phone in the corner...The other lady asked what l was waiting for...went to the computer said order not there...asked the girl on her phone she said we ordered 2 sandwiches. Reordered kept asking what did l originally order...It was now almost 20 minutes after we ordered. Breakfast sandwich was made with a premade reheated egg that was dried out, very brown and most likely sitting around since morning. Horrible. The wrap was made with the wrong meat and included bacon which we didn't want on the sandwich and we asked for it to be remade...Horrible service, long wait, not very friendly staff and food not served as ordered or made with old dried out ingredients. We will not be returning to this...

This used to be the best tim hortons, but this store really hit the fan. Bottom of the barrel, cold crumbly scrambled eggs underneath a freezing 1/2 slab of cheddar cheese and cold nasty bacon. On an everything croissant, that tasted like it sat in a cold dry smoker for hours on end. Not to mention my second sandwich, BEC on pretzel bagel, which was damn near solid, obvious to a 10 year old that it’s been sitting for HOURS, barely any salt left. Same scenario with the toppings, however I had regular eggs and they were okay, but this sandwich also tasted BURNT BEYOND BELIEF! It wasn’t burnt itself, it tasted and smelled like your employees let a bagel get caught and scorch in the toaster. 0/10 . The last 5 times I been here the food quality has been terrible. I still have a disgusting cold bacon , burnt taste in my mouth. How can people willingly let let me pay for horrible food? No way they didn’t know. Unreal. Keep my money, please, because it’s the last dime you’re getting...

Just had the worst experience at this location. I ordered a large decaf coffee and wanted an egg white turkey sausage and cheese sandwich on an English muffin. The young lady at the register was obviously new and could not figure out how to enter the sandwich and just stood there looking like a deer in headlights. She never even asked for help so needles to say I finally said just give me my coffee as I have to get to work. No sorry or anything. This location is close to my home but it will be a long time before I even try to go there before work. The drive through is out on Main Street and the process inside decline especially each time I am there. Thank g-d there are other stores on every corner. Very...