McDonald's — Restaurant in Town of Aurora

I want to give NO stars. I had an order to pick up and waited over 30 minutes and canceled it because it was not even started. No one checked on any customers in the lobby waiting. There was another group of customers waiting for food in there longer than me. When they got there food, there was issues. Items were put on the counter without saying who they were for so food items were touch by strangers trying to figure out if it was theirs. I watched the lady in the blue shirt get pissed yelling she needed a whole new bills box (looked like the bottom fell out) then got pissed and started ripping up the bad box and threw the pieces on the floor. After that she told people in the drive thru there would be a wait because they were short staffed. The whole time no consideration for us in the lobby. The tall young gentleman was trying his best but he was dealing with her melt down(and yes she was starting to have a melt down- she was looking flustered by her actions and body language) I have been a manager at a fast food restaurant and that is not acceptable behavior in front of customers. If she is like this all the time I see why she could be short handed. I wouldn't want to work with or for someone who can not keep their cool. And yes being a manager in fast food means you have to be willing to go with the flow and expect the unexpected. Oh and they cleared the screen for the lobby orders and printed out the receipts so their in lobby waiting times were not reading long wait times. Not the first time I have seen them do that at this location. If you can check the cameras and...

Negative # if I could…. sat in the drive-in for 50 minutes, waiting for food could not walk in because the doors were locked. Used the app. ( see screenshot of receipt) time stamped 844 pm When I got to the window, the food order was wrong. I ordered a quarter pounder with cheese for my daughter with fries and a drink. She gave me a receipt for some desert.???. I handed her the receipt back and said that that’s not my order. she looked at me and said nothing. No words came out. I was confused. I repeated myself thinking she did not hear me. She continued staring at me and finally replied. “what do you want me to do about it?” She left the window and was gone for several minutes. She came back and handed us a bag. However, she did not give us the drink. She shut the window quickly. My daughter checked the bag however there was just one cheeseburger in there with french fries it was not the quarter pounder And it was smashed together with someone’s fingerprints in the bread. I sat at the window waiting until she would look at me as I waved my hand to get her attention because we were still missing some of the order and the drink however, upon seeing me, she walked away from the window and would not come back. I would’ve walked in, except the doors to the restaurant were locked. We threw the meal out. Horrible service and food. Would of gone back next day to talk ti a manager of some sort but had ill family emergency. ...

Unbelievebly terrible. Made a mobile order for counter pickup, doors were locked upon arrival at 5:00pm. Sign on door stating dining room was closed due to staffing issues. I then pulled into the drive thru with only 4 cars in line and still waited 20 mins to get to the order screen. Young lady taking orders was very nice. I stated I had a counter order and she said no problem and to pull up to the second window. Pulled up to the second window and was handed the wrong order. The young man was confused and went to get another person to figure it out. I again told them my mobile order number and the lady was condescending and stated “that’s a counter pickup” I replied “yes but your doors are locked, I can’t get to your counter”. The lady huffed and went to get my order. As she handed it to me she replied “here!” After all the confusion they never even gave me the drink and I didn’t realize it until we drove away but I wasn’t about to wait in the drive thru again for another 20+ mins. How come the only fast food joint in EA is so terrible? The management of this place needs...