Auntie Anne's Pretzels — Restaurant in Town of Babylon

I had a terrible experience at the Auntie Anne’s in Tanger Outlets Deer Park. I placed an order through DoorDash at 3:23 PM and waited about 15 minutes, only to see that my order was marked as ready. When I went to pick it up, I was told it actually wasn’t ready and that I’d need to wait another 10 minutes. Fine, I waited. Came back 15 minutes later, and the cashier still told me it wasn’t ready and that they weren’t sure when it would be. I asked if it would take 10 more minutes or 30 minutes, and the cashier just kept telling me she’s not sure. At that point, I had to cancel my order because it was ridiculous.

To make it worse, we had actually been told the first time to come back in 20 minutes for plain pretzels, which we pre-ordered in the app specifically to save time. Came back, and guess what? Nothing was ready. What was the point of pre-ordering if they couldn’t even manage that?

On top of that, this location is NEVER stocked. Every time I stop by, they’re out of something—whether it’s pretzels, dips, or drinks. It’s just poorly managed overall.

Now, if you want a real Auntie Anne’s experience, go to the one at Green Acres Mall. That location is AMAZING—always stocked, super friendly staff, and they actually know how to run the place. It’s a little further, but totally worth it. The Deer Park one? Not so much. Save your time and go...

Went to the tree lighting with my family tonight and we figured something warm would warm us up. The person at the counter serving us wasn't exactly rude but made us feel rushed and they didn't care and we had to remind him we were adding to our order. We wanted to get the pretzel dogs but they looked like they have been sitting on counter for hours. We got cinnamon pretzel bites, classic pretzel & regular pretzel bites and they were all burnt as well. Not very happy I used to go here for pretzels all the time and it has gone downhill. Very...

Bad customer service. Worker was a young African American with orange bleached hair who seemed careless and was just drinking the Auntie Anne’s drinks. He was very unprofessional. Stood in the long line 3x just to be told “the pretzel nuggets will be refilled in 20 minutes”. There was no apology or even sorry for the inconvenience. They should have a sign for times like this. He was the only one working and he was...