Updating my review to 5 stars as it seems that the owner really cares about correcting our first ordering experience and after speaking with him it was taken in consideration that we liked different packaging for shipping our raviolettes and it was corrected right away! Ravioli arrived neatly packaged and in perfect condition. Thank you so much for listening !
We love their pasta but had not so great experience with placing an initial order of frozen ravioli with them . I asked for 15 boxes of small square ravioli- my family loves them and I order enough to share with everyone. Usually they come neatly packaged in boxes but this time the owner just dumped 15lbs of ravioli in a big bag and gave it to his employee to deliver to SH market.
First of all I never ordered it dumped in one bag and I have no way of checking how much is in it or sharing it with family members. And this time the owner of the shop insisted I paid upfront - which surprised me but I did anyway. He obviously had his own agenda for doing that and it is just wrong!!!! He knew I would never pay for it once I saw the way it was dumped in one huge bag!!
I called them and explained that I orders 15 boxes not a garbage bag full of ravioli and asked to deliver or ship the correct order. And then they had the nerve to tell me that I would have to pay for shipping !!! Really ? That was not my mistake ! I would have rather paid $5c for the cost of your cardboard boxes the owner tried to save on by dumping ravioli in one bag and after charging me $150 for that order!
I felt so bad too for the guy who brought them to the market too - he was obviously not aware of why the order was screed up and felt terrible. He was the one ended up Saving the day at the end- he found a way to weigh the bag and gave me 15 smaller bags so the ravioli can be repackaged. But the owner of this shop deserves negative...
Read moreDisappointed. This place is our go to for fresh pasta. We saw the Facebook post for the montauk farmers market being rained out with deals they were offering. My husband went in for those deals and the person he delt with nit picked every part of the deals. From insisting the $25 deal was 1 pasta when it says 2 in the post. Or the $9.99 ravioli and marinara deal saying it’s not for fresh packaged ravioli only cooked when there is literally a picture of fresh packaged ravioli and marinara in the post. Argued about including Italian bread when the post states bread comes with the deal. Why offer the deals if you don’t want to honor them. Giving the customer a hard time because either you don’t know what the deals include or put the wrong info in the post is just distasteful and makes me not...
Read moreOrdered takeout lunch and walked in. I ordered the Great Bambino with extra balsamic and the Chicken Napoli panini. The Great Bambino has fresh and crunchy bread. Generous amount of salty prosciutto. Fresh,fresh,fresh mozzarella cheese and amazing roasted red peppers cut into prefect little pieces to not overpower the rest of the sandwich. Chicken Napoli started with fresh panini bread that was pressed. Generous amount of chicken cutlet. And once again that fresh fresh mozzarella cheese. And topped off with that delicious basil pesto sauce. Highly recommend their Italian sandwiches best...
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