Dunkin' — Restaurant in Town of Babylon

Where to begin? Lack of employees? Lack of a manager? Lack of proper training and knowledge? Lack of ingredients and inventory? This is all a daily occurrence. It baffles me that a place like this could stay open for as long as it has being run in this manner. I tend to forgive small accidents and mistakes, but there's always something the moment you walk through that door. Today was just one too many. I make an On The Go order to avoid the god-awful wait due to the single employee working behind the counter, and it's not ready. No surprise pretty much what I expected but then I began to wait... for 5 minutes, making eye contact with the employee multiple times. Now frustrated I question what happened to the order. Was told they ran out of caramel syrup so she just didn't make it. Mind you this is an On The Go order so she should expect a customer to come in looking for it correct. I guess standing next to the pick up counter for five minutes wasn't enough of a clue already. So now she begins to make me the worst ice coffee I've probably ever tasted. The coffee itself tasted horrible, burnt, bitter, old, as if the container used to store said coffee was a dumping ground for failed coffee making attempts. Stirred, chilled, resold, and made its way into my cup. I could complain about the lack of milk and too much ice but between the grotesque coffee and poor service I would recommend stay clear...

I've been coming to this location for years. I placed an order for 3 dozen donuts 37.47 2 box of joe coffee 37.50 an order of 50 count munchkins. 14.99 which totaled up to 93.19. now Ive used the bathroom in here before. Never no issues. When I asked the Yung girl who must be new because I never seen her there before this evening to use the bathroom. She got nasty with me and said oh we don't allow that here. After just placing almost a hundred dollar order she's going to decline me use of the bathroom really nasty like.

I said you know what no problem cancel my order she said its to late. We've already charged you. And we already started making it. So asi go back towards the register the guy employee told me to that I have to swipe my card again because it didn't go through. That there's a problem with the card reader.

I said no that's called bad karma he said what do you mean. I said I asked your coworker to use the bathroom and she got nasty with me saying yous don't do that anymore. Customers are not allowed to use the bathroom. So since it didn't go through now you can cancel my order. And I'll never come back to this location ever again. You lost a loyal customer who always tipped you guys. I'll find a new location. Or maybe go to Starbucks from now on. Mgmnt needs to straighten out there employees. And teach them how to treat and talk to loyal paying customers especially...

This Dunkin makes me feel very unwelcomed!! I came to get 2 drinks for me and my husband and ordered my husbands drink with no ice so he wouldn’t come home after a long day of work to a drink watered down from ice. My order was done wrong and since I am aware that Dunkin charges an extra dollar for no ice I kindly let them know it was supposed to be no ice. This young looking Hispanic girl (no I’m not being racist she was talking in very fluent Spanish yelling at and being nasty to the cashier and as a Hispanic myself clearly I understand what she’s saying) was just rude about it as I tried to explain only 1 of my drinks is supposed to have ice in it and she was nasty as if she was about to argue. Everyone seemed to have issues with their drinks and she would get nasty every time. My husband told her he avoids coming to this Dunkin because of her also after I told him what happened. I don’t understand how someone with short temper is allowed to train people or be unsupervised. I didn’t get a receipt or was offered one otherwise I would have filed a complaint as this behavior is unacceptable especially because it happens often. This Dunkin feels very unwelcoming and even my husband has admitted to going to a dunking further away because of...