Dunkin' — Restaurant in Town of Babylon

I don’t like to talk bad about any business, but I’ve given this location to many chances before i said i would leave this google review.. the night shift is by far the worse of the worse there possibly is. I come every night because they stay open late, but everytime i come the service is TERRIBLE, SLOW, or they dont know how to make a certain drink because they weren’t “taught” How to make it, and even the BASIC SIMPLE drinks MY BABY SISTER CAN MAKE AT HOME are NEVER MADE CORRECTLY EVER!!!

I came by through the drive thru, the employee told me to come back in 15 mins??? Are u kidding me ? Who says that? They refused to take my order then asked me how many items was i ordering and if i was picking up an order for uber or something. I said no im a regular customer trying to make a regular order. This place in the night time is just terrible, poor management if i was the owner of this place and i saw how things were ran i would flip out!!!!

Also in the night time a lot of sketchy things go on its either “card machine dont work so you need to pay cash, or we cant accept payment through the app right now, and then they start guessing there own prices on the items. By far the worse dunkin donuts (service wise) out there. If the owner is reading this and cares about his/her buisness i hope they make a change, or hire more staff to cover the night shift if u only got one employee working. Terrible i wish i can...

The service is DEPLORABLE (I am a regular DD customer)!!! I assume the manager was taking orders-I ordered a drink with a free donut(Free Donut on Wednesday's thru the app) May I add I was rushing to work this morning.This man behind me who I guess is a regular at this location orders next. I am waiting in line everyone gets their order in the postion they placed it! The MANAGER (guy placing orders) gestures for the guy behind me to get both his drink and donuts in front of me. He says thanks everyone, have a good day, and Im left waitng there. They hand me my drink a few seconds after and then everyone goes on with their orders. I speak up and say, "Excuse me, I ordered a donut." A young associate says, "what donut?" So I repeat myself and she goes speaks with the manager who was TAKING orders. He gives it to the young girl who then places it on the counter. NOT A SINGLE APOLOGY or MY BAD! I say, "have a good day," and leave. That entire interaction completely took me aback because EVERY ASPECT of that situation was TERRIBLE and what's worse is that's how you impact an individual's day! KINDNESS GOES A LONG WAY and I really hope and pray this situation doesn't happen to anyone else because this location WILL NEVER GET MY...

I ordered a personalized ice cream cake for my son's 4th bday, got notified that It was ready to be picked up on Friday went to the store and was told they made a mistake and it was still at the 3rd party facility. the female told me "they" would pick it up rn, to come back in a hour. came back in a hour as I was told that's how long it should take. I was told by the manager she went home and lied. I was furious as this cake is for my sons bday. the manager tried to do the right thing but my emotions were already high and you could already imagine the attitude i gave them haha (sorry). I spoke to the owner and was reassured the cake would be ready by the following morning and he would personally delivered to me. he also throw in 2 dozen donuts shaped as the #4. he tried as hard as he could to make up for the mistake. with that being said I understand how hard it is to find quality workers that try their best at work. that female employee needs a new job. I would've rated this review a 1 star like the rest of the reviews you see, but the manager and owner did a superb job making up for...