Dunkin' — Restaurant in Town of Babylon

I had an absolutely terrible experience at [Coffee Shop Name]. I ordered a cappuccino, but what I got was a lukewarm mess that tasted like it had been sitting out all day. It wasn’t even close to what I asked for, and when I brought it up to the staff, they couldn’t have cared less.

The barista was shockingly rude and acted like I was a burden for pointing out their mistake. Instead of fixing it, they gave me a condescending look and told me that’s how they make it. Seriously? The customer service was nonexistent, and the attitude was downright nasty.

I wouldn’t recommend this place to anyone. There are plenty of coffee shops out there where the staff actually cares about their customers and knows how to make a decent cup of coffee. Do yourself a favor and avoid [Coffee Shop Name]...

I picked up my food and ate in the restaurant today, August 7th, 2023 at 10:45AM.

My drinks were made watered down and one was completely wrong. I used to work for Dunkin a few months ago, so I know the employees are taking shortcuts. They’re adding hot water to the matcha powder to make it dissolve easier and adding way too much milk. I don’t know if they’re only using one scoop of matcha instead of two, I couldn’t see that part of the process. Then, when I informed them my drink was made with coconut milk instead of oatmilk with coconut flavor shot, the employee said something along the lines of “it’s the same thing” in Spanish. Their and attitude and integrity are garbage like the drinks. The young lady who was cooking did a great job, the...

Literally the WORST dunkin donuts I've ever been to. The WORST. They don't have a set protocol about which milk is an allergen. Ea: Day 1 you can get oat milk in a shake. Day 2. You can't. Day 3. Wait no you can again.

They don't even know whats on their menu. I've Literally come for the same product 5 times. 1st time all good. 2nd time they said it was out of season. 3rd time they said they didn't sell it and when I said that it was on the menu they made it and asked me how much was it on there for. 4rth time they again said it was out of season. 5th time sold it no problem.

Today I drove by and Rose was clueless about what an allergen is. I was so fed up with them I canceled my order and went to another one.

Oh and they never have...