Tim Hortons — Restaurant in Town of Batavia

We frequent this location, it is the BEST one in Batavia, out of the 3. For the past 2 years we have been considered regular customers frequenting the store and making friends with the workers. We catch up with them any chance we get, we were even included in signing a sympathy card for one of the workers once. We banter with the staff about football, family dynamics and when a staff member has been off what they've been up to. We truly enjoy coming to this store and being welcomed by all of the team! Today was no different but was the LAST thing we expected. My mother in law passed away last week and our Tim's staff knew it wasn't a good situation before she passed. Today we were not only welcomed with the exceptional customer service during our meal, but by a bouquet of flowers and a sympathy card signed by all of the team. I can't express what this simple gesture meant to my husband and I. We shared hugs with the team, and a few tears, but THIS Tim Hortons, is how you do it. They are genuine people that really go above and beyond in many ways to ensure their customers are welcomed and have a great experience. I can't say enough kind words about this staff. I hope this message gets to the store level, and they are celebrated and given a pat on the back they deserve. Huge shoutout to all of our friends there (We could name them all) you truly are exceptional people and make a difference in our lives. As I tear up while I write this, just know what a simple act of kindness can do for someone in hard times. You guys are ROCKSTARS and we will forever be your customers. xoxo Kari &...

Walked in at 6PM with my friends and ordered a sandwich meal. Workers serves me my sandwich and my unsweetened iced tea (I asked for sweetened) and tells me to have a nice day. Puzzled, I say that I'm supposed to get potato wedges with my meal. She tells me they quit making potato wedges after 5PM. So, I ask if I can substitute something, and she said yes you can get a muffin, donut, cookie, ect. I elect for a muffin and walk out really mad because she was just going to let me pay for something yet not even offer a substitution. They tried stealing from me.

Later, I'm in the parking lot with my friends still enjoying our food and eachother's company when the manager walks out and asks us to leave. We hadn't even finished our food yet. This was the final straw for me. First you tried stealing from me. Then you booted us out. We left and will...

First 11:30 am Saturday September 27th went into the store! Because as usual the drive-thru was completely out of hand! I was waited on the tall gentleman with the beard who was very pleasant! Asked for my senior discount carried on waiting, next customer asked for the discount was told we dont give those here very snarky by the woman with dark colored hair. Next went to get my food 2 bagels, not a large order! One with cream cheese, one double toasted. I checked the double toasted one yep you guessed it toasted once. So I ask can this be toasted again very rude cook oh no I can't take it bake I said I didn't touch or leave I'm right here sorry can't help you unless I throw it away! Really waste food! Tim Hortons get a better handle on this store retraining on customer service and if people hate there jobs this much that they are miserable...