Dunkin' — Restaurant in Town of Bath

I recognize this is just a fast food chain and, especially outside of New England, quality and customer service can be significantly variable. Accordingly, I don’t normally review fast food places unless they’re exceptionally good or exceptionally bad. Unfortunately this DD was exceptionally bad. I’ve been to a LOT of DD all over the United States, and this is unequivocally the worst one I’ve experienced. I stopped here with my family on a cross country road trip. We ordered a dozen custom-selection donuts, a large iced coffee, and a large caramel craze latte. The donuts were a very sad looking bunch - probably the nicest thing I can say is that the sprinkle donut had a lot of sprinkles. Most of the donuts were hard; as if they were day-old - or maybe multiple days old. The Boston cream donuts were pale in color (undercooked?), had barely any chocolate glaze on top, and even less pudding filling. The apple-filled donut had been impaled and had a crusty amount of filling oozing out of the middle. We could only tell that the glazed donut was the glazed one because it had some sticky residue on one side. What I’m trying to say is - it was a pretty poor showing. Then my wife and I each took a sip of the coffees. We are both Dunkin fans and we have a significant amount of latitude in our preferences - sure, sometimes it’s a little sweeter or a little less creamy. But these coffees were legitimately bad. The latte tasted like there was no coffee in it at all, and maybe the mint syrup had contaminated the caramel pump. Also, we ordered the caramel craze latte, which is supposed to come with whipped cream and a caramel drizzle on top (both were even noted on the order sticker on the cup). Needless to say, by this time we almost weren’t surprised to see the beverage was naked, with neither cream nor drizzle to be seen. The iced coffee was sickly sweet and had almost no milk in it. When we asked, the barista did remake them both, and the latte came out significantly better, though still strangely a little off (but I did mention we are willing to extend a lot of grace when it comes to a coffee?). The iced coffee didn’t really improve, even when we added more milk. But we had more things to do this morning than stand at the counter all morning, so we cut our losses and decided to try for a better Dunkin experience another day. And definitely at a different location. All that being said, I will mention that the restroom was reasonably clean and the staff did remake the coffees, although...

I normally love Dunkin. But today's visit was awful. This isn't dunkin's fault, but in the drive through, someones car died. I was okay, not in a rush. Everyone did what they could and eventually we moved along. Then I get up to the window and I'm handed my drink, no straw. I pay, and then I'm told to move ahead to the line around the side until my plain bagel with cream cheese came out. Mind you, I had already ordered when the car died and they STILL didnt have it done. Okay, I'm patient for about 5 minutes. Then I park and go inside to wait. For a plain bagel with cream cheese. I grab a straw because I already know they forgot that I wasn't given one. I continue to wait for 4-5 minutes before all 3 employees on the floor go to the area that customers cannot see them and then about a minute later I hear one ask where I was parked. Over 12 minutes for a plain bagel with cream cheese. Unacceptable and disappointing. Speaking of disappointing, I get out to my car to my now melting iced latte and taste it and it was NOT what I ordered. I go back in and complain and get my drink fixed and as I'm leaving I could hear the leader say to someone "you guys should give her donuts. Customer service, make sure they're happy." I don't want donuts, I want my correct coffee order and a bagel that doesn't suddenly take 12 minutes. I am not thrilled with this visit and as such I will be avoiding this Dunkin for a while.

Update: 7/19/20 This is still by far the worst Dunkin I've ever been to. Every time I go their "latte machine" is down. This time, after being disappointed about the iced latte not happening, I go to order on the app (because when I order an iced coffee in person they never follow the specific way I like it and if I'm paying $3/$4 it better be what I wanted) and the app can't find their location. I will now permanently be backtracking to Dansville or Hornell for coffee because this is...

We typically stop here in the mornings on the way to work. The foods been made right but customer service definitely needs works and seeing from other reviews I'm not the only one. We stopped in today to get the new guava refresher and I'm telling my boyfriend what I want and we hear over the speaker I can't hear you and a few other things and was really rude. The boyfriend asked her to hold on as I was talking to him. Then he went to order a large guava refresher with green tea and we were told they don't have them yet. I was asking how I was able to get two on Saturday then when I was in there and me being in the passenger side had to speak up so she could hear the question. The manager Amanda pops on and said "I'm the manager and we don't sell those until the 30th okay bye." So we left and I called for the corporate number and in return I got well it's on Google and you'll just be talking back to me in 20/24 hours. I explained that I would explain to corporate why I won't be talking to her as yet again she was rude and short and over talking me. She said "well I thought and it sounded like you were going after my employee." I kindly said to her first off there's no reason for me to. It was a simple question how I was able to get two on Saturday and if I wasn't supposed to maybe that's an issue you as a manager should know about to correct but if I was yelling at your employees everyone would know. I explained I'm in the passenger seat and I have to speak up for you to hear me so when we assume we make asses out of ourselves. All she could do was very rudely say "I'm sorry you perceived it that way." There's no perceiving rudeness which is seems there's a lot at that store. I would encourage and suggest more lessons in customer service after reading quite a few of...