Dunkin' — Restaurant in Town of Brookhaven

I wasn’t going to write this review but I feel so frustrated almost every single time I come here unless I place a mobile order and DO NOT need to talk to any of the staff.. There are 3 different occasions that I have come in here and I have had something happen with my order and every time I am shown disrespect, attitudes and no apologies. It’s crazy to me that if I am voicing I am upset because something isn’t right with my order I am gaslit and made like I’m the problem? The first time I was told they couldn’t cut and put cream cheese on my bagel twist… I have been to other locations and they ALWAYS cut, toast, and put CC on my bagel twist. Okay fine, I accepted it. The second time I had a wrong order and voiced that I can’t have whole milk and needed almond milk, where the response was “well you didn’t do that on the app” with an attitude, never said I wouldn’t pay for the change but again very disrespectful. Fast forward to this morning, I decided to come in instead of using the mobile app (big mistake). The women at the register took my order and it was fine. I explicitly said “this QR code is for my free hash browns” and she scanned it. Then I said “this QR code is for my dunkin rewards and pay with app”… I wait a few minutes and get my coffee only to be told my hash-browns weren’t on my order. Now I was completely taken back because I knew that I gave her that QR code to scan. Now I’m not mad about that, it’s how it was handled. I was blamed and told basically that it was my fault that it wasn’t scanned in and the women at the register denied I showed her the QR code. The women I was speaking to was hostile, blaming me, and not once apologized and tried to fix the problem appropriately. She tried just putting it on me and said I didn’t give the women the QR code. It’s not that difficult to do and I know for a fact I showed her TWO DIFFERENT QR CODES. She took the side of her worker who denied that she scanned it, which ok fine if she didn’t hear what I said, ask me to repeat myself! Not only did I leave there upset but I feel disrespected and will rather go out of my commute to work to go to another...

Danielle is very rude and her employees are the same way. I didnt write a review for any of my other orders but this one really ticked me off. This is the 2nd time they gave me spoiled milk in my coffee and i threw up both times. I just wanted a refund but she gave me another coffee but I didnt drink it because i was nauseous from the spoiled one. I just spoke to her on the phone and said i want a refund and I dont ever want to go to her store again because they always mess up my order and she told me good we dont want you here anyway! Dont go there its terrible. Even the employees are either high or nasty. I hope this place gets shut down.

Update: manager Danielle just called me again after I spoke to customer service weeks ago telling them I dont want to speak to her. I told her Im ill and dont want to yell and she was making me very uncomfortable. I just want my refund and she just kept yelling on the phone saying I took the drink but I threw it out because I dont trust anything from that store. Disgusting woman. Dont give this place your time or money. The only civil one there...

Always order ahead on the mobile app and it's correct and awesome 9 times out of 10. Staff I've spoken to have always been very nice. Last time though we paid extra for pumpkin cold foam and they gave us the smallest layer of the vanilla cold foam instead. When Dunkin first started doing cold foam, they used to give you so much more, especially for how much extra it costs. Unfortunately we're going to skip out on cold foam...