Arby's — Restaurant in Town of Busti

Super clean BUT the staff there is aweful. Just ate there and the manager (female) made it very clear that she w as annoyed at our arrival. So I ask her if they are closed she said not till 11. Then as another girl took my order the manager kept yelling at her (because she was annoyed) about how she put in our order. We told the cashier we thought they were closed and she said we are and we explained the manager told us they didn't close till 11 and she said we just got everything ready early?? Would make me not wanna come again after 8 even tho they are open till 11. That's 3 hrs that they are pushing away good paying customers. Our bill was $34 and some change.....then the order came out with veggies which we said no veggies on 2 sandwiches. Its annoying and we will prob not be back considering there are 2 more within a few miles. Its the manager who makes the staff angry! If the dont wanna...

Had a new employee in training take my order and there were mistakes but it was not the new trainee. I forgot her name but she is doing a great job. The issue was the people in the kitchen that were putting the sandwiches together kept talking and laughing and I believe they messed up the order and not the trainee because she read me my order back and it was right but when I got the food it was wrong. If they guys in the kitchen we're horse playing and actually read the orders they would have better service. I'm still satisfied with the restaurant and I will always continue to eat there and I highly recommend this Arby's. Just be patient with the new employees and let them get their training in. And I wish they would bring back the diablo sandwitches. I was eating 4 of them at a time. Yum yum yum....

The only fast food place, in Jamestown anyhow, that you can expect good, hot food and really great service everytime. A few weeks ago on a particularly busy evening the cashier accidentally rang up the person's order behind me. I realized it sounded high and an amendment was immediately made. The manager herself came to the window, apologized profusely for the mistake and gave me copies of both the retracted charge as well as the correct one. She continued on to apologize two more times. I couldn't believe it! Any other place would have been a struggle to even correct the charges and I certainly wouldn't have been dealt with so sincerely or pleasantly. On top of great food, they have an A+ staff on...