Tropical Smoothie Cafe — Restaurant in Town of Cheektowaga

My girlfriend and I ordered from here one day when we were in the area. It sounded good but was absolutely terrible. The two wraps we ordered were ice cold, and they taste comparable to subways weird chicken. The chicken in both wraps was mushy and cold. The sides we paid extra for they didn’t have , and the smoothies were mostly orange juice and ice. It was more of a slushy than a smoothie. The worst part of this whole experience was what happened after I left feedback. The franchise owner Jim Breidenstein reached out to me and was very interested in making it right. Which was actually pretty proactive and surprising. So after a week of emailing back and forth because he was on vacation, which is understandable. Jim came to a solution of sending me a paper check for a full refund of $26 and some change. He reassured me that he would get it sent out right away and a check would be the fastest refund. That was April 11. I actually sent him my address prior to him asking for it, but thought maybe he didn’t see the prior email. So I promptly sent my address in an email to him the very next day. No response. Mind you the response time on 5/6 emails was within hours. It’s been 10 days since last contact and I’ve sent my address in an email probably 5 times in that time period. So why promise a full refund and almost rectify the situation , then just not respond? Says a lot about integrity. I don’t understand how anyone enjoys this place. I’d give negative...

Unfortunatley my review is as negative as is my experience here. The staff is nice, but when they are busy the quality takes a big hit. There is no consistency. The smoothies and food are great when they have little business, but as soon as it gets busy, the smoothies taste like water, and the food is cold, and specifications that are even on my receipt are not followed, they also do not organize their counter ever. You walk in and have your smoothies on one end, and have to search for your food bag that is all the way on the other end, and sometimes it's not even labeled. The order I just got is unfortunately the busy bad quality even with four employees. I would suggest that weather its busy or not, the quality needs to be focused on and not as much the speed because it makes me rethink if I want to go back or not everytime it pops into my head as a food option. I would rather wait for higher quality then subpar. So I can only give one star, hopefully they can become more consistent no matter how busy they are.

My update and edit is that they are getting worse everytime I go and some employees are getting attitudes now. I will not be returning. They are...

Super excited to hear there is a smoothie place in town. I visit here 3 times within the past month. The first time the drinks were delicious. You tasted all the ingredients in it. My second visit to the Cafe we ordered food and smoothies. The food was okay however the smoothies needed to be made over. There wasn't any flavor and had crushed pieces of ice. The last time I went I had to get the smoothies made over 3 times. The first time the smoothie tasted only like yogurt. The second time it was very sweet and then the third time the smoothies had chucks of...