Starbucks — Restaurant in Town of Clay

I would give NEGATIVE NUMBERS IF I COULD!!!

I mobile ordered ahead yesterday. I sat in the drive thru for 45 minutes and when I got to the window the employees inside refused to acknowledge me until I said I mobile ordered ahead can I please have my drink.

The girl with brown hair in a ponytail FINALLY ACKNOWLEDGED ME AND said they would not give out anymore orders and it was not her problem.

I said but I have been in line and I already paid. She said it was. NOT HER PROBLEM AND TAKE IT UP WITH CORPORATE.

I will go to ANYWHERE BUT STARBUCKS EVER AGAIN. Anyone want gift cards and a bunch of free stars? I will NEVER EVER BE SPOKE TO OR TREATED LIKE THAT EVER AGAIN AND I WILL BE TAKING IT UP WITH MANAGEMENT AND CORPORATE. EPIC FAIL STARBUCKS. Your employees treat customers TERRIBLY!!!!!

Your response shows why your employees have the Blaise attitude they do. They mimic leadership. I think an apology is more than warranted as they dumped my prepaid drink and refused to open the drive thru window to handle this situation like adults. This is completely unacceptable and most of your employees know me. That is your response? I will take the high road with what I think of your response and I will go to corporate and I will get a refund and an apology and honestly I hope your store is recognized for how awful it is and the health dept does too and takes appropriate action. Learn how to problem solve appropriately and treat people appropriately and your employees will follow.

You cannot treat customers like that especially with prices what they are at Starbucks. I will get a satisfactory and appropriate outcome to how this was handled and...

Well I can’t give zero stars so one it is. Sat in the drive thru for 30 mins, moved one time. Decided to leave and seeing the SAME car finally getting they’re coffee after 30 mins. Unbelievable, slow service! You can’t continue to use “covid” as an excuse, speed up your employees!

In a way, this is the county that has the highest covid rate anyway. I probably saved my health 🤷🏻‍♀️.

Edit to add: on August 17th I gave this location a second chance as we were right down the street. I get a notification that my order is ready. I go on and see an order with my name, I make a comment “this isn’t correct!” Seth ignored me and continued on until I made it 2 times and louder. RUDLEY said “go to the bar and tell her” excuse me? YOU Seth, are an employee. It’s YOUR job to fix it, not make ME move to get her attention! THEN I find out, my order was NEVER EVEN READY! THEN it sat on the back bar while they continued making several more drinks!

If you are going to notify the app that it’s ready, MAKE THEM READY! App orders aren’t to be done after you take a walk in order of it comes in first!

You need better customer service and Seth needs to find a job he doesn’t deal with real life people...

I’m sure this was because they are currently understaffed (which is understandable, as Covid effected everyone and all businesses), but I was waiting in line for over 20 minutes when I really needed to be at work. There were only two cars in front of me, I didn’t think it’d be so bad. I ordered my order online for 3 items about twenty minutes before showing up. Two sandwiches and a drink. The first sandwich was missing, and I had to wait a few minutes at the window before someone noticed that I was still parked and waiting. When I told the woman I was missing an item, she just stared at me like she didn’t believe me. She eventually went back and made it. The second sandwich, I added Sriracha sauce and didn’t receive it. It was on the label in bold: ADD SRIRACHA PACKET. The packet wasnt in with the sandwich so I hoped it was on the sandwich instead. I drove away thinking that it couldnt possibly be missing - as it was on the label in BOLD. I know it’s just sauce, but I was really excited to try it. It was the only reason why I ordered a sandwich for myself. I’m really upset with my experience at the Liverpool/Oswego...