Ashley Store — Local services in Town of Clay

5/16/25 Thank you for your response and for acknowledging the frustration I’ve experienced throughout this process. I truly do appreciate the tone of understanding.

That said, I’d like to clarify my position. At the time of purchase, I did not pick out furniture from your clearance section . I chose a bedroom set from the main showroom. I was not made aware that the items were being marked at clearance or listed at a $0.00 value. This was not communicated to me clearly, and I did not knowingly agree to forfeit standard warranty protections or return rights. Dan, the sales representative who assisted me, was very enthusiastic and fast-talking—frankly, he would excel in used car sales—but that made it difficult to catch the fine print. I trusted that I was being offered a discount, not that my items would be coded in a way that would compromise the quality of service or protections typically provided.

Had I understood this, I would have asked to see the clearance item marked at $0.00 and would have taken the time to inspect the bedroom set closely for imperfections ( but who does that when you believe you’re purchasing new furniture) Unfortunately, I walked away thinking I had received a great deal (given the total amount of my purchase) only to later find that a portion of my purchase had been processed and placed in a clearance category with limited support and coverage.

Despite this horrible experience- I was more than willing to work with your team member Rebecca to reach a fair resolution. I appreciate your support, understanding and diligence, in helping to resolve this matter. Your assistance increased Ashley’s ratings from a 1 to a 3. Thank you again for your assistance.

5/12/25. BUYER BEWARE — My experience with Ashley Furniture in Liverpool, NY has been absolutely terrible, and I want to warn others before making the same mistake.

I worked with a sales rep named Dan who showed me a bedroom set, mattress, and living room furniture on the MAIN showroom floor. Dan was friendly and offered me a “discount” — something I appreciated at first. What he didn’t tell me was that in order to apply that discount, he submitted the sale as "clearance" items without my knowledge or consent. I NEVER walked through their clearance section and picked out a bedroom set!

To make things worse, when the items were delivered, they were damaged. One dresser was replaced — but everything else? I was told I had “no warranty” or right to return or exchange anything because it was coded as clearance. Chad, the manager, told me something completely different — that it wasn’t clearance — and offered the replacement of the damaged dresser and assured delivery of the chest that was never received. Now- there’s an issue with the nightstands!! Pictures attached!

Ashley Furniture is playing a dangerous game here. What you think is a discount may actually be them quietly removing your rights as a consumer. I unknowingly signed a clearance acknowledgment buried in paperwork that was never explained to me. Shame on Dan for sneaky sales tactics. Shame on Chad for supporting them. Shame on Ashley Furniture for allowing this to happen under their brand.

CHECK YOUR RECEIPT before you leave the store. That discount may come with strings you weren’t told about. I rate this store a big fat ZERO. Do...

Really contemplated sharing my experience and after awhile I decided to. I was completely disappointed with the service I received. Especially because during my visit I told the sales associate I was just returning from deployment and needed this item ASAP, I also mentioned my terrible experience at another furniture store and he assured me I was in the right place and I will have a better experience. I pulled up what I wanted online and gave him the item number, after receiving my receipt I pointed out the storage section I wanted on the bed was not on the receipt, I was told not to worry as it would be corrected. After calling to get a delivery date I checked and the correction was not made, I was told to call the store which I called several times and text the associate who gave me their personal number if there were any issues, that was a waste of time. I kept asking about the correction to the point where I felt I was begging for the item I purchased. I ended up having to visit the store on my lunch break to get this fixed, the associate was not present but I was helped by a manager who was able to make the correction. I had to call for another delivery date, which of course was moved to a later date after I had already been waiting. I was upset as this could have been avoided and I had already made plans around the first delivery date. I made another plan based on the 2nd delivery date, still that date was not honored and once again put a damper in my plans, all I wanted was to get my delivery so I could go visit my family since I haven’t seen them since being been back from deployment. I got a call saying they needed to provide me with a new date. Luckily I asked a coworker if they were available to come by that day to receive the delivery for me, they moved their plans around thankfully and I went to see my family. Once again while I was with my family someone called about not being able to deliver on that date either, I just got frustrated and cancelled the order, I was very disappointed in the service I received at this location. I took my business elsewhere, where it was appreciated and I was treated as a customer and not someone begging. I hope no one else goes through the issues I had with this store. You cannot treat...

Horrible experience, lies, and intentionally hurt my credit. ordered a new mattress and a couch set used their "financing". They set delivery for weeks (almost a month later) as per my request as I had to get rid of the other mattress and couch. However the couchwasn't delivered and I had to call 10 times to get an answer on that. The bed was being delivered separately and came right in time. Mid November. Couch was scheduled to deliver black Friday. Cleared my schedule and messaged store to verify delivery time and got a "we don't know deliver guys will contact you a few days before" I assumed I'd still get it that day and proceeded. End of the next week I get a message to confirm delivery for Dec 5th. (The 1 year anniversary of the passing of my son 7 yr old son), no thanks, also shut down and didn't respond until the week after. Next message offered delivery 2 days before Christmas. Excuse me delivery was originally scheduled for nov 29th and now your saying you won't until dec 20th or 27th... During all this discussion I asked for phone calls multiple times as I also hadn't received a bill and knew it has been 30 days since I signed up for the financing. They said "billing doesn't happen until delivery so you'll be good until 30-40 days after." I let them know I couldn't find or access anything online and was anxious to make sure I didn't miss the payment especially after canceling the couch. They assured me I'd get something in the mail and set up the account. As we canceled the couch I wasn't sure if there even was a balance left since I paid $1410 out of pocket and mattress was 1200 before add ons. Ff to today my husband hops on credit karma and low and behold a report of a 30 day late payment to tdfiannce who holds our Ashley balance. I call and immediately pay the total balance tell them to cancel the credit card, and find out the store set me up for paperless billing and never gave them my email address. So 60+points off myself and my husband's credit score the snakes haven't lost a thing, we never got a couch, but they sure got their...