Burger King — Restaurant in Town of Colonie

I’d like to take a moment to shine a well-deserved spotlight on five exceptional employees at Burger King Store #457 — Steven (Manager), Hemel, Gibbs, Zack, and Naveed — who have consistently gone above and beyond in their service.

On a particularly busy dinner rush around 5:45 PM EST, I witnessed these five team members handle an extremely irate customer with the utmost professionalism, patience, and respect. The situation could have easily escalated, but thanks to Steven’s steady leadership and the team's unity, it was resolved with calm, maturity, and grace. Their ability to maintain a professional demeanor under pressure was truly impressive.

What makes this even more commendable is that this isn’t an isolated incident. Over the past month, I’ve personally observed Steven consistently defusing tense moments with grace, setting a shining example for his team and upholding a level of customer service that is rare to see in any industry.

In this particular instance, the customer was upset because the staff were continuing to serve only fresh chicken products, which naturally caused a slight wait time. I want to make it clear: I deeply appreciate that the team chose quality over convenience. As a customer, I would gladly wait an extra few minutes for hot, fresh food rather than receive something cold, old, or inedible. Especially now, with the surge in mobile-exclusive deals and new chicken-based menu items like the Royal Chicken Wraps, it’s clear the team was doing everything they could to meet high demand without sacrificing standards.

These individuals — and many others at this location — are the kind of employees who represent the best of what a franchise brand can be. They uphold the Burger King name with integrity, care, and professionalism, and I sincerely hope they receive formal recognition from corporate. They deserve it.

Thank you for employing such dedicated team members who bring honor to the brand and a smile to your customers.

With appreciation, Billy Garrison A...

UPDATE: 10/24/25: Went there for "lunch" today. Simply ordered 2 cheeseburgers with extra pickles. Upon eating them (later on down the road), I ended up with ketchup and mustard all over my coat due to the fact that they put WAY TOO MUCH ketchup and mustard on the burgers. I couldn't even taste the burgers! After taking a few bites, and then having my coat stained, I threw the burgers out! LAY OFF THE KETCHUP & MUSTARD GUYS! Just like the old Brylcreem ads; "A Little Dab Will Do Ya!"

This location seems to hire on a “lowest IQ” basis only. For decades, I’ve been annoyed by drive thru personnel asking if you wanted to ADD BACON OR CHEESE TO YOUR DOUBLE WHOPPER. Based on photos, previous experience, and the websites menu, a double whopper is not to include cheese. As someone with a dairy allergy, time and time again there is cheese added to the point where it almost feels like mockery. More cheese than what’s in photos and a blatant ignore of any notes or implications that one is allergic to dairy and cannot consume cheese. I’ve walked in in person after ubering, I’ve gone back through the drive thru a second time after checking if my order was made correctly, and time and time again, a simple request of “no cheese” or ordering an item off the menu that does not include cheese or picture cheese, and even mentioning the allergy, I still get cheese. Time and time again. Worst staff, poor environment, and absolutely TERRIBLE at reading instructions or paying attention to details of an order. You can “order it your way”, but they’re gonna make it...