Inga's Diner — Restaurant in Town of Colonie

Disappointing Experience - Staff and Customer Behavior Needs Improvement

I recently visited this diner after seeing positive reviews for their breakfast, and I chose it because it was conveniently located near my hotel. Unfortunately, my experience was far from what I expected, and I was left genuinely shocked by the behavior of both the staff and a fellow customer.

I arrived with my cat in a pet backpack. Typically, restaurants don't have an issue with pets as long as they're contained, but I always check first to make sure it's okay. While waiting for clarification from the waitress, one of the customers began yelling at my friend and me, calling us offensive names and making rude, racist remarks—despite my friend not even saying a word to him. It was both unprovoked and disturbing.

When the waitress informed me that pets aren't allowed unless they’re service animals, I was more than willing to take my cat back to the car. However, as we were preparing to leave, one of the staff members— a man who appeared to be bald—became aggressively rude and told us to leave immediately. This, after we had already agreed to take our pet out as requested. It was incredibly disheartening that, rather than assisting or defusing the situation, the staff seemed to join in on the negativity.

I understand that businesses need to have policies in place, but it's important that the staff also maintain professionalism and courtesy, which was sorely lacking here. I would strongly recommend that they make their pet policy clearer and provide better training on how to handle difficult situations without resorting to hostility.

Based on this experience, I certainly won’t be returning, and I would caution others to think twice...

Having not been here in a very long time decided to try something new for breakfast. The building still looks like it’s going to fall down in a day but all was well. As someone else said it has a cheers like vibe. I think I was the only one eating here that was not greeted by first name. The waitress was warm and friendly, and I sat at the counter. Cooking takes place both in the back and some on a grill directly behind the counter.

The breakfast menu was fairly extensive supplemented by blackboard specials. I ordered the veggie omelette and added cheese, and when I asked for possible substitutions for the home fries, there were no options given. I suggested a sliced tomato and was told that there would be an up charge, which I agreed to. The coffee was good hot fresh served in a ceramic mug.

The omelette was more like a scramble by that I mean, the contents were not contained within folded egg, but the veggies and cheese were throughout. It was a huge portion. The price was fairly high, even allowing for what is going on with eggs. Somehow breakfast wound up being $27 with a 20% tip. I don’t quite know how that happened even though you can see the check just like I can. Overall, it was a very good breakfast and I would say almost too much food. I could tell they cook with a lot of butter and between that on the cheese, it just may have been too much.The atmosphere is wonderful as I always look for places that have a 50s and 60 is kind of vibe, particularly with cooking directly behind the counter. I...

Inge's diner on Fuller Ave Albany N.Y.( mix review )The exterior building is run down ,screen door falling apart,interior needs painting, the short stack pancakes was homemade fluffy and delicious, link sausage delicious. French fries was typical frozen fare,French toast was soggy, should have soaked less time in custard. Link sausage delicious. Scrambled eggs fresh and fluffy,home fries was tasty but soggy should have dried out more on grill. Tea was typical lipton brand ,it would be nice if Inge's offered a variety to tea drinkers. I know we're in a financial recession but breakfast prices a bit high than most diners, other than being rundown Inge's has lots of potential if some t.l.c was implemented. If your in the area and crave homemade pancakes give this...