Starbucks — Restaurant in Town of Colonie

RUDE BARISTAS - LACK OF CUSTOMER SERVICE

My mother visited this location on the way to work this morning. She called me to order for her through the app, as I often do for her. We were unsure of the address for this location, as there are 3 on Troy-Schenectady road and we wanted to ensure we had the right location. My mother pulled up to the drive - thru and the woman’s voice on the other end gave the generic verbiage that you normally get at the Starbucks drive thru. My mother asked her for the address, the woman responded with “549 Troy- Schenectady Rd” my mother then said “Thank you. My daughter is ordering through the app right now. Mobile order for Je’Ana” the woman’s response next was baffling. “ you’re going to have to pull back around, as the mobile order will definitely not be ready by the time you pull up. We can’t have you sitting there as we are on a timer” my mother was taken aback as was I. I heard the ENTIRE interaction as she had me on the phone. The barista probably heard me say “that was so rude”. In any event, there was someone in front of my mom, so she couldn’t pull back around. By the time my mother reached the window her drink was ready (jokes on the employee) my mother gets the same drink all the time. Hot venti pike place - black. Clearly, this woman was more concerned about a timer than proper customer service?!? Someone needs to remind her that loyal customers like us, are the reason why her checks get cut every week. If you are not a morning person, maybe ask your supervisor to change shifts? Maybe another shot of espresso? The employee was rude for no apparent reason, if you don’t want to work, don’t go in! Don’t take it out on the customer. FYI - the number on google (518-947-6441) is not valid. I called customer service for Starbucks, filed a complaint and will hopefully be hearing from the district manager...

Placed an online order for in store pickup like I always do. Got to the Latham store and a sign on the door said drive thru only due to low staff number for the day. Sat in the drive thru for 20 minutes waiting to pick up the order that was probably sitting on the counter getting warm. Then had the awful experience of Justin at the window. How are you today? He asked. Not good I replied, I didn’t know I was going to be sitting in my car for 20 minutes to pickup my order. (I never, ever use a drive thru). Sassy little punk started mouthing off at me because I wasn’t a happy customer, and I had something to say-Specifically: why didn’t the app lmk that it was drive thru only, or say on line ordering not available at this time. A girl named Emily keep saying “just shut the window”Starbucks stores post these things every day…. But this store is not following the rules. Rude Justin and ignorant Emily have zero interest in customers, and they don’t know what to do about updating the app. Thankfully Starbucks has a customer service center, and they care about things like this. I’ll go to the Shaker Rd location from now on. Everything is done well there and the employees are...

All I am saying is that the people in line in the store need to take priority over the online orders. I waited 20 minutes to get one grande americano meanwhile the mobile orders for people who are not physically there in the store being filled and stacking up. Now it appeared that there was only one station set up to make the drink orders, shouldn’t there be an online order barista and a barista filling the orders of the people physically in the store. I completely wanted to walk out I already paid and tipped though. Starbucks need to take a lesson from other businesses doing mobile orders like Chipotle, they have a completely separate section for the mobile orders and it runs smooth. The staff and quality of the product was great management needs to better organize and help his staff with...