Domino's Pizza — Restaurant in Town of Cortlandt

I always order from this location as I work near by, usually they are punctual and deliver quick and I don’t have issues. Today it is snowing, and I understand the roads are bad so I expected a delay. However I ordered over an hour ago, and I didn’t get a phone call until an hour later that they were going to make my order but it would “take some time because of the weather” I said “that’s fine I understand, however I just wish you guys would’ve called me earlier as I ordered an hour ago “ and the man on the phone was very rude and started getting nasty with me, saying that if the weather is bad maybe I shouldn’t order then and that I should cancel it s If they had done the order an hour ago the roads would not have been as bad… seems like they delayed it on purpose so they wouldn’t have to bring it. Bad customer service on their end and I did not appreciate the nasty remarks when all I asked is if in the future they could please...

Picked up pizza. The box was not properly prepared with the folds being put in place. When I grabbed it when I got home it slipped right out on the floor. I went back a week later to pick up a new pizza and told the staff what happened. They blamed me. I showed them how current box was properly prepared. The pizza did not slide out when I shakes it. I showed them the photo which shows the cardboard was open. They would not take responsibility. They also did not give me a pizza credit. My 6 year old cried when the pizza slid on the car floor. She was so hungry and wanted dinner. I asked the them to please make sure the boxes are secured for other customers. As a weekly customer I was so turned off by the treatment that I no longer go to dominoes. Check you box before...

Where to begin?

I don’t usually complain about restaurants and the fast food service chains because I know it’s tough, but when people pass the buck, cops are at location for heaven knows what, a long line of people picking up their deliveries at the store and you have to go PICK up your delivery after placing the order 2 hrs prior, the workers at the establishment ignoring us, passing the buck on my telephone calls of where my delivery was (as the tracker said “prep” for over two hours), And the pizza was cold, I think it might warrant a review.

After all of this mentioned, however, I don’t know what more I can say, except, I’m never placing another order, pickup and all of the above...