Dunkin' — Restaurant in Town of Cortlandt

First time back since the remodeling. The renovations were fairly decent, (a little over-the-top for the location if you ask me), but the service was absolutely horrible!

My twin had bariatric surgery back in 2021 and can now only have small, non-carbonated beverages. The Spark'D Energy drinks have consistently been a top-seller for the company these past six or so months, and, until today, I've NEVER had any issues requesting any variety of the signature beverage without sparkling water.

In other words, at every other Dunkin that I've been to across the Tri-State Area, including N.Y.C., their staff has very willingly provided me with, and even offered-up the option of: either an entirely free or low-charge substitution; AND they often do so without any direct input or request from me! They just ask me if I want anything other than the sparkling water! (Traditionally, Dunkins can offer-up either lemonade or tea as suitable replacement for the drink's sparkling water base!)

The staff, (one short, older woman in particular), were disgustingly rude & incompetent and she and some new kid initially refused to make my drink and then gave me attitude about it when I graciously thanked them! I was being nothing but appreciative and sincere, and instead they chose to start arguing with me and told me, "Never again — it’s against company policy!"

Please hire more qualified candidates who better understand basic customer relations & who have—overall—stronger communication skills. And to everyone else, PLEASE AVOID THIS LOCATION.

You can literally go to the Dunkin across from the Croton Commons, either of the two near the VJ Mall (the one directly along E. Main in Mohegan Lake by far better of the two), either of the two in Peekskill, or just anywhere else for that matter!

I've been in Upper Westchester since 1997 and spent the overwhelming majority of my childhood & adulthood here, (and yes, I'm legitimately both very poor and an actual Brown immigrant; incredible how adoption works, huh?), and never once have I such a FRUSTRATING experience at a local Dunkin.

I'd give this place 0 Stars if I could. THEY NEED TO LEGALLY HONOR (& RESPECT)SERIOUS DIETRY RESTRISTIONS, AND YET, THEY DON'T!!!!!

(Also, remember: This is the same location that allegedly refuses to fill people's tumblers and mugs, even if they're...

I usually do not give five stars to any establishment because I always believe there's room for improvement. With that said, this Dunkin' donuts service was excellent. It was less than 10 seconds before I was approaching. Asked how I may be helped. My order was processed and issue to me within 2 minutes. Establishment itself was clean and well maintained. The station's containing napkins, drawers and various condiments with also well maintained and stacked. Overall, the experience...

I had to get a refund on a drink everything else was amazing! I think even the drink wasn’t their fault in making just probably ingredients. Zoe (I assume manager) sweetest lady and was super understanding and same with Maria. Super hard workers. Every time I go in it’s always clean or someone is always cleaning to keep it looking nice. Food is always good. Overall amazing people, environment, and...