Jersey Mike's Subs — Restaurant in Town of Cortlandt

I love Jersey Mike's so much. I had never heard of them until I was on vacation in the Outer Banks, and visited there for lunch during a hang gliding lesson. MAN I love sandwiches, and their style of slicing it right in front of you is so much better than other chains. I hear Subway has recently copied them, but I don't care, I'm a Jersey Mike's man now. When I heard this place was opening I couldn't wait, and obsessively checked the official JM website for about a year before one glorious day when I saw that it had opened.

The quality of this location is as good as any Jersey Mike's (great) and the staff are efficient and courteous. The atmosphere took a hit because there were like 20 people waiting to pick up online orders when I was there, but I was still able to walk right up to the counter and order what I wanted. Seems like people would rather use their phones than experience the bounty of Jersey Mike sandwich accoutrements in...

Placed order for a cheesesteak sandwich online and was sent message it would be ready in 15 minutes. Arrived at designated time to pick up my order, and there was nothing on the grill and my order wasn’t ready. Was told it would be 5 minutes. While I wait, I watch the customers in line order and get their sandwiches, including cheesesteaks. Five minutes go by, 5 other cheesesteaks have come off the grill and I still do not have my order. I inquired again on my sandwich and they go looking at all the tickets to find my order. It’s there. They haven’t done anything with it and unless I had asked, they wouldn’t have.

They tried to blame it on a busy night, but I was there and watched them cook other cheesesteaks that were ordered after I walked into the store.

The app is worthless, don’t waste your time. And the customer service in this...

I visited Jersey Mike's today to get some sandwiches for game day. It looked great on the TV commercials so I thought it was worth a try. The obvious things, it's a newly opened location so it was clean and crowded. The staff is young and inexperienced, so it was slow. There were six people in front of me on line, I waited 15-20 minutes for my two sandwiches. The food was good, fresh and tasty. I found the price point to be on the high side for this area and market. There are several good Deli's in close proximity that offer their everyday sandwich the same size as their double size sandwich for several dollars less. I would try Jersey Mike's again, but I won't be rushing back, with a feeling that I...