Thai Thai Cuisine — Restaurant in Town of De Witt

This was the second time I went in this place and that was for my birthday. The first visit, I really liked the food, level of spice was pretty good, but after meeting the front desk lady (potentially the owner) of the restaurant and getting to know this person and her behavior towards my friends and myself, I just CAN NOT go back to this place! This lady is probably the worst person I’ve met with the worst customer service ever that I’ve got in my lifetime. The waitress took down wrong spice levels on the order, my friends immediately called to let her know that that wasn’t what they asked for, she still said it was mild whereas clearly in the order receipt she wrote hot! The front desk lady extremely rude when asked had multiple rude conversations and finally said “you ate half the plate then pay for half”. Like literally the amount for the quantity that they are charging is extremely high too begin with and because they took the wrong order, my friend could not even eat it (as it was so hot). We gently said, “it’s not about the money, we all are working and money isn’t the issue here it’s this order and that she couldn’t eat it! There wasn’t any apology whatsoever!! They charged $3 extra per entree (without letting us know that the extra charge was this much), as we had asked if they could add bell peppers to the padthai! We asked the waitress- the padthai usually comes with the crushed peanuts (none of the 4 ordered padthais had any peanut crush to begin with), do you not put it? The waitress- “I believe so” she got us the tiniest bowl with the littlest amount of crushed peanuts for all 4 of us!! Me too the waitress- do you do anything special for bdays? Waitress- I don’t believe so, I can check, I can sing for you though, or light candles (which was sweet), but never came back to answer the question or with anything. And finally to end with the rude front desk lady and her rude conversation as if we were there to serve her and that she’s doing us a favor by letting us eat there!

Recommend not to go to this place because personally I can’t visit places with rude and greedy people (everything is overpriced here).

Skip this place altogether that doesn’t serve you crushed peanuts with padthai!!!

I’m...

Went here for a later dinner about 1.5 hours before closing on a Thursday/sometime in July and before stepping though the door the woman yelled across the restaurant at me and my work colleagues that they would be closing soon and we can order minimum items only. I was a bit taken back by this as i knew there was at least an hour and half of time left for us to order, for them to prepare the food and serve us and for us to them complete our meal. I guess they don't need the business to do well or maybe they only survive on takeout orders, regardless the food was subpar at best I would give is a 1/5 stars. Her outburst should've been my first indication that the service would not be good and i should've turned away then and there and went to other places on this street but did want to give the benefit of the doubt try this place still. I tend to love to eat Thai food and try new places whenever i can as Thai food is usually really good everywhere, but i will not be going back as the food just wasn't as tasty. Maybe if they change the waitress/waiters it would be a bit more inviting and the lack of flavor in food would be made up for but when all, the staff, the food and atmosphere is bad I cant give it more than 1 star. **They have responded to this original message and as a small business owner i would welcome critiques and not yell back at a willing customer that paid over $90+ to dine here. I would also ask them to please read the review thoroughly as they are not focusing on the areas of improvement. I wish them the best in whatever establishment survives here as i was giving my honest review of what i experienced and would not classify that as harassment as i could say they were being discriminatory to my group dining here as well. Criticism is hard ot hear but is helpful when having a business. Responding poorly only reflects badly to the main business....

Service is very rude I don’t understand why the food take too long I wait more than 30 minutes and I ask the lady why the food take too long ? It’s normal question and I ask very nice , not yelling on her , but she get mad at me , she hold the bowls soup back she ask me , you want or you don’t want ??? With action very rude and my husband just confused and say why you so rude , ?? She don’t said sorry with us or explain , she just ask us you want or don’t want with the face not happy If another restaurant when customers ask why the food take too long ?? The female waiter or male waiter will apologize to the customer for the delay, because the restaurant is short of staff or short of cooks, people will apologize politely, but the waitress here was very rude and showed annoyance when we only asked 1 question: why is the food taking so long? Because we waited 30 minutes and only 1 dish was brought out, she asked us again if we wanted to eat or not, and did not apologize, and. had an annoyed expression on her face towards the customer, my husband just said no and we left, we did not eat, why should we pay when the food is not ready yet? The waitress said if you don't want it then pay for the drink, I went to the counter to pay for the drink, my husband just said your unprofessional service attitude is not good for the restaurant, and she didn't admit her mistake, but also told us to never come back to the restaurant again, yes we will never come back again, and I don't accept the restaurant owner's answer, because the restaurant owner told the truth, if possible we will call the police to come and confront, because we are very upset, if that waitress spoke politely and apologized because my restaurant doesn't have many people, we would be very sympathetic, but she didn't speak politely at all, and...