Went for a motorcycle ride with my father the other day (26 Aug 2023) and we decided to stop over at Jumpin’ Jacks for lunch… food was good and it’s always a great atmosphere if you want to eat outside. I have never had a bad experience up until yesterday. As my father was waiting for our food I went to the checkout window to grab drinks and pay for our food. Upon getting our drinks the cashier asked if there was anything else… I began to tell her what we ordered and she rudely interrupted me saying that she must visibly see what we ordered. As I then told her I’m going to set the drinks down at the open table by our motorcycles I was met with rude sarcasm. My father believed we had paid and began to put condiments on our food at the condiment stand approximately 10 feet away… This cashier demanded (not asked) my father come to the counter as he was putting ketchup on his cheeseburger and as I reproached to pay I again told her what we ordered and we showed her the tray… she then had the audacity to say to me “Are you both too lazy to step up to the window?”

To follow this up the soda I received was bad (watered down) and when I went back to the same window to get a different brand I was met with hostility and was not believed as they then went to try the soda to verify I was not lying to them.

I always recommend you go to Jumpin’ Jacks if your in the area as it’s always a great place for food but I now sadly retract that statement after yesterday’s visit. I’ll be sticking to Jack’s Drive-Inn over in Wynantskill due to this cashier’s behavior.

For the management of Jumpin’ Jacks… this cashier should be disciplined for her rude behavior to your customers. As due to her behavior you have lost 2 customers.