P.F. Chang's — Restaurant in Town of Grand Chute

Just the pros and the cons you decide.

I was excited when this restaurant went in because it’s something different and my family and I love Asian cuisine.

In general, the food is good and consistent, and the servers are always very knowledgeable and helpful.

Cons:

I usually dine here once a week because I take clients /Plus a girls lunch once a month. I know most of the servers. I think there is a lack of communication in the kitchen because the last few times that we have been in our food orders have been incorrect.

I recently stopped in for an order to go and was waited on by the manager who wore a dark colored suit jacket. Sorry, he did not have a name tag on so I do not know what his name was. I ordered two appetizers and an individual bowl of soup I told him I was in a hurry. I normally eat there at the bar quickly in between work, but was on the goal and decided to take it to Go. I explained to him it was just for me and I simply wanted an individual survey. I don’t know if he was trying to make a bigger sale. But he gave me a quart of soup. When I got out of my car and unpacked the bag because it was rather heavy. The soup that was packed in a plastic container was about 1000° and almost burnt my legs when I sat it on my lap. Also, there’s no way I could hold up a quart of hot soup and eat it quickly in between appointments. I don’t know why this manager, who is supposedly well-versed in their menu who took my order, there was no one else in the restaurant at the time since I went after the lunch rush I don’t understand why he couldn’t get the order right. He literally wasn’t doing anything else when I came in. Nor did I want a quart of soup. I ended up taking a few sips. It was way too hot to eat, and I ended up throwing the rest out a complete waste of my time stopping into P.F. Chang’s and a complete waste of money. I work on the road and I do not have a refrigerator in my car. There was nowhere to store this without tipping and making a mess in my car and having sticky soup everywhere nor could I have eaten a quart of soup on a lunch break. The manager did not seem to have any product knowledge nor was he overly friendly nor did he have a good head on his shoulders and that’s a nice way of putting it. I was completely disappointed because these types of things keep happening and have been happening with myself and the groups I attend with for about a year now. With all of this being said it’s a bit exhausting having to continually have negative experiences at P.F. Chang’s so we as a group will be looking for a new lunch spot. Whoever owns this restaurant or is the general manager outside of Appleton should really read this review and take a closer look at quality control as well as training your staff. I could tell the gentleman that help me in the business suit has zero product knowledge and should not have been in this role. He was not properly trained nor do I feel that this was the role for him. None of this has anything to do with me personally as a client when I go to a restaurant I expect service and I expect people to actually order what I want not give me other things. I’ve never ordered like a quarter of soup.

I hope the proper changes are made to reduce future confusion for your other clients were probably also having issues, but not everybody decides to write a review and take time out of their day to do such like I do. We run our own company and take customer service very seriously. I don’t feel I was getting it at your restaurant. Just...

Meh... Wasn't all that great. Not what I was expecting any way for all the hype behind the name. Kinda overpriced for the quality. I was really looking forward to my first visit to this restaurant - but overall P.F. Chang's was pretty much a let down. Next time I'll go to the $10 Chinese buffet down the street...

Update as of 10.24.19:

I've don't think ever lowered my initial rating on a bad experience before ...until now. You've gone from 2 stars to 1 star.

While I appreciate PF Chang's corporate office reaching out to me, apologizing, and requesting I email them at the address they provided in their link - their response was rather off-putting / generic.

I figured they would want to know specifics of my less than satisfactory visit, or ask questions or something? But the answer I received via email stated:

"Michael,

Thank you for taking the time to contact us. I would like to apologize for the disappointment you experienced in regards to your meal. It is never our intention to inconvenience our Guests, and please trust that we will address the points that you made with our entire Team and will use them as a coaching opportunity to make all necessary improvements and corrections. I know if given the chance, our team will do everything possible to regain your confidence. We look forward to seeing you again soon."

Well I never made any points in my review, other than how disappointing my first experience was at a restaurant I had been genuinely looking forward to going to. I responded as you requested and my initial review on Google, (again, where no specific points were really made per se) was included. They could have simply put this response on Google - why hassle me with emailing you all so you could communicate with me only to offer a generic apology & ask no specifics?

Instead I'm told how they look forward to seeing me again soon, (btw, I kinda laughed when I read that) especially given your answer and being my first visit was not all that impressive.

And I didn't even go into the details of how the waitress, (who admittedly was rather nice) detailed how customers "blow their noses into their fabric napkins all the time" after I had requested paper napkins for that specific need... I'd love to discuss that one with you all! While that fact may be sad but true - PLEASE don't tell your customers that are currently eating dinner and using your fancy fabric napkins to wipe their mouths - that previous patrons have blow their noses into your (albeit clean) napkins!!

My initial review was more about the quality of the food, and let me be crystal clear here: You got re-evaluated with the one star for the poor response from your corporate office.

Again, wasn't expecting much of anything, but if you ask a new patron to communicate with you - do that.

There were a couple other talking points but really my initial assesment remains true: I could go to the Chinese buffet down the street and spend $10 (vs. the $30 I spent) and have a much better experience.

If you're wanting excellent Asian cuisine - try Gingerootz on Ballard. I've had mostly great experiences there & the food / price aspect is...

We visited P.F. Chang’s on Friday 2-12-21 at around 2 p.m. We were greeted by the hostess who asked if we had ever been there before. We said no and I was expecting a “welcome” or “great, this is how it works”, but instead, she grabbed the menus and a blank piece of 2" x 4" blue paper and brought us to our table. Our waiter Ryan seemed friendly enough. We started by ordering two margaritas. He paused for a second as if he was going to say something, but didn’t, then wrote down the drink order and said he’d be back. When he came back to take our food order, I asked if anything came with the entrees. He said white rice, but we could upgrade to fried rice for $1.00. We ordered the orange chicken and the salt & pepper prawns and we both upgraded to the fried rice. The prawns were out of this world! Loved the seasoning and the prawns were very fresh. The orange chicken, not so much. Very orangey, but kind of bland. The fried rice was very disappointing, and had no flavor. The margarita was delicious and when we got the bill we found out why - he gave us the premium organic specialty margarita drink for $11.50 each! We thought we were ordering the house margaritas and needless to say, he did not bother to ask which one we wanted when we placed the order. Also, we were charged an extra $6.00 for the fried rice upgrade (3.00 each). When I pointed out that he said it would only be a $1.00, he said, “oh, that would only be for the lunch portion.” Um, okay, then why didn’t he explain that when I asked?? He made no effort to correct the overcharge. Which brings me back to the blue piece of paper...is this some kind of scam between the servers to overcharge newbies that don’t know any better? We were overcharged close to $15 not to mention the extra tip due to the larger bill. $75 for a mid-afternoon lunch...ouch! I had planned on contacting a manager, but after reading the reviews knew it would be a waste of my time....